Lookback Reviews in March 2025: User Ratings, Pros & Cons

Absolutely unreliable

Absolutely unreliable. I would not recommend it to anyone.

Absolutely unreliable

Absolutely unreliable. I would not recommend it to anyone.

"User Testing through Lookback"

What do you like best about Lookback? The moderated sessions, it has a nice panel for interviews. What do you dislike about Lookback? Technical issues arise. Also there is no good categorization for highlighting. Recommendations to others considering Lookback: Very nice tool just for doing your user interviews. Also it can support unmoderated sessions. Be careful though, not good analysis afterwards. I would thoroughly recommend it if you are conducting interviews as it is one really value ...

"IDI's made easy"

What do you like best about Lookback? The possibility to record and have other people from the team watching it live What do you dislike about Lookback? The experience with the mobile version has not been so positive What problems is Lookback solving and how is that benefiting you? When research users you can record and watch it later to analise it in details. It's a good way to work in case you don't have anyone to make notes during the interview.

"Most cost effective User Testing platform for small teams"

What do you like best about Lookback? My favorite feature is the ability to bookmark certain timestamps of recorded sessions and add notes. Our UXR then goes in to compile all this qualitative data into our UX Research repository for easy search of terms associated to certain features we were testing at the time. What do you dislike about Lookback? I wish there was a desktop notification through the browser letting us know that a user has joined and is waiting for the facilitator to ...

"Usability test done without physical hardware requirements"

What do you like best about Lookback? What I like the most about using lookback is while watching all the usability test recording is to add comments right on the seekback while watching and examining the videos. The fact that you can record screen and your camera facing the user is absolutely what I like the most in lookback. I can easily download twi version of the recordings, screen-shot and user facing the camera. What do you dislike about Lookback? Unfortunately lookback does NOT yet ...

"Lookback for usability testing"

What do you like best? One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen. What do you dislike? It can be frustrating when the connection drops. It's only happened to me personally twice but its not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law I guess. Recommendations to ...

"Lookback for usability testing"

What do you like best about Lookback? One of the real innovative features of Lookback is the real-time remote user research. You can communicate directly with the users and see what they see while getting their reactions as they happen. What do you dislike about Lookback? It can be frustrating when the connection drops. It's only happened to me personally twice but its not cool. It only happens for a few seconds but it always seems to be right at the point I am most interested. Murphy's Law ...

"I like using Lookback overall, but I do wish there were a few things that were different."

What do you like best? I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also able to go back and refer to old recordings. What do you dislike? I really don't like how I cannot close the chat portion when viewing sessions on lookback. I usually use slack to contact the user research moderator instead of using the chat/comment ...

"I like using Lookback overall, but I do wish there were a few things that were different."

What do you like best about Lookback? I really like how I can add notes to the videos and also easily watch the old recordings and rewind/fast forward easily. I like the ease that lookback gives people, I am able to watch a live session from anywhere and also able to go back and refer to old recordings. What do you dislike about Lookback? I really don't like how I cannot close the chat portion when viewing sessions on lookback. I usually use slack to contact the user research moderator ...