Lookback

"Great tool for remote usability testing!"

What do you like best about Lookback? When lookback works, it's absolutely perfect! Most users go through the installation process just fine because of the clear instructions. Audio and video are usually pretty clear (but this depends on the user's bandwidth). I LOVE the notes with timestamping and the ability to have observers go back and rewatch sessions! What do you dislike about Lookback? When a user is even *slightly* tech illiterate, or there are bandwidth issues, lookback suffers ...

"Most cost effective User Testing platform for small teams"

What do you like best about Lookback? My favorite feature is the ability to bookmark certain timestamps of recorded sessions and add notes. Our UXR then goes in to compile all this qualitative data into our UX Research repository for easy search of terms associated to certain features we were testing at the time. What do you dislike about Lookback? I wish there was a desktop notification through the browser letting us know that a user has joined and is waiting for the facilitator to ...