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LiveVox - Contact Center Operations Software

LiveVox Reviews in January 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

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Showing 29-32 out of 74

AU

Anonymous User

11/30/21

4 out of 5

"Painful, but worth the change"

What do you like best about LiveVox? The interface is pretty easy to understand once you have some repetitions using it. Any new software rollout has issues. We greatly appreciate Heather and sometimes Vicky (kidding) always facing the music and being attainable when major issues popped up and getting the right resources on a call. The companies abilities to handle client requests, when it was actually the client who caused the issue, and not refer back to the issue. A very good application ...

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AU

Anonymous User

11/30/21

4 out of 5

"Painful, but worth the change"

What do you like best about LiveVox? The interface is pretty easy to understand once you have some repetitions using it. Any new software rollout has issues. We greatly appreciate Heather and sometimes Vicky (kidding) always facing the music and being attainable when major issues popped up and getting the right resources on a call. The companies abilities to handle client requests, when it was actually the client who caused the issue, and not refer back to the issue. A very good application ...

Read more

MT

Marcy T

11/30/21

2.5 out of 5

"LV can be overwhelming when you are not tech savy, but there is so much you can do w/it."

What do you like best about LiveVox? Jennifer Findley is so helpful, patient and understanding. What do you dislike about LiveVox?

AU

Anonymous User

04/08/19

2.5 out of 5

"Neutral is the answer koo"

What do you like best about LiveVox? i give it a neutral feeling i guess cause im not impressed nor impressed live vox logging me out of a specific job when i know im in costs me an extra so much $ at the end of month.. i have fought this and brought it to the attention to supervisor on staff for my shift.