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LiveVox - Contact Center Operations Software

LiveVox Reviews in January 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

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Showing 61-70 out of 74

PG

Paul G

12/01/21

4 out of 5

"Livevox Review"

What do you like best about LiveVox? The simplicity of the product. It is nice to be able to be less hands-on with the navigation of the campaigns within HCI. What do you dislike about LiveVox?

RP

Robin P

12/01/21

4 out of 5

"CMC Review"

What do you like best about LiveVox? Multichannel solutions are an upside. Having a good account manager is awesome! What do you dislike about LiveVox?

CH

Cherie H

12/01/21

4 out of 5

"Livevox is a mindset change for your Dialer Admins out there"

What do you like best about LiveVox? It's so much more flexible and robust compared to our old dialer. You control everything from basic setup to messages to agent logins. No more calling into your current dialer provider and paying them to do it for you. You are in total control.

AU

Anonymous User

12/01/21

4 out of 5

"Livevox dialing system made easy"

What do you like best about LiveVox? I like how user friendly the Livevox dialer is. All of the controls are at your fingertips. No need to jump from one app to the other. Also like the agent monitoring.

TT

Teriimaevarua T

12/01/21

4 out of 5

"Good HCI service and preview service"

What do you like best about LiveVox? Can have an actual agent doing the clicking instead of it being auto dialed What do you dislike about LiveVox?

PG

Paul G

12/01/21

4 out of 5

"Livevox Review"

What do you like best about LiveVox? The simplicity of the product. It is nice to be able to be less hands-on with the navigation of the campaigns within HCI. What do you dislike about LiveVox?

RP

Robin P

12/01/21

4 out of 5

"CMC Review"

What do you like best about LiveVox? Multichannel solutions are an upside. Having a good account manager is awesome! What do you dislike about LiveVox?

CD

Chris D

12/01/21

4 out of 5

"LiveVox has a great team supporting their products"

What do you like best about LiveVox? I find the support level to be very good. They have been very good at providing expertise when needed. What do you dislike about LiveVox?

AU

Anonymous User

12/01/21

3 out of 5

"Dialer Strategist"

What do you like best about LiveVox? User interface is fairly straightforward and access to help documents on each page is great. What do you dislike about LiveVox?

RT

Rebecca T

11/30/21

4.5 out of 5

"LiveVox For the Win!"

What do you like best about LiveVox? I have used LiveVox for many years and have loved all the upgrades we've been through thus far. It is easy to monitor the queues on one screen and each team member to ensure proper productivity. The system is easy to navigate, and the self-service options make it a breeze to handle the day-to-day operations.