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LiveVox - Contact Center Operations Software

LiveVox Reviews in January 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

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Showing 51-60 out of 74

AU

Anonymous User

12/01/21

5 out of 5

"Consistent and Innovative"

What do you like best about LiveVox? I have been using the LiveVox platform for many years and the support I receive is always consistent and thorough. The management and reporting tools are top-notch!

AU

Anonymous User

12/01/21

5 out of 5

"Review"

What do you like best about LiveVox? Functionality / Flexability , portal layout. customer service. What do you dislike about LiveVox?

AU

Anonymous User

12/01/21

5 out of 5

"Consistent and Innovative"

What do you like best about LiveVox? I have been using the LiveVox platform for many years and the support I receive is always consistent and thorough. The management and reporting tools are top-notch!

AU

Anonymous User

12/01/21

4.5 out of 5

"LiveVox's solutions have made Nettel USA a far more efficient and profitable organization."

What do you like best about LiveVox? We have been using LiveVox for over 7 years. We started with dialing and inbound call management, which had an immediate and positive impact on our productivity. When BI became available, we were an earlier adopter and it has become an integral part of our operation. SMS was added roughly three years ago, and it too, has proven itself to be an effective method to drive revenue. SpeechIQ and Wallboards are our most recent additions and they have become ...

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CC

Chadwick C

12/01/21

4.5 out of 5

"Livevox cares."

What do you like best about LiveVox? Being able to connect with our account managers and always having support. What do you dislike about LiveVox?

AU

Anonymous User

12/01/21

4.5 out of 5

"Senior Associate"

What do you like best about LiveVox? Ease of use is my favorite part of LiveVox. Data collection from their LiveVox BI tool is nearly effortless, and it easily allows for manipulation from tables of data to graphs.

CD

Chris D

12/01/21

4 out of 5

"LiveVox has a great team supporting their products"

What do you like best about LiveVox? I find the support level to be very good. They have been very good at providing expertise when needed. What do you dislike about LiveVox?

AU

Anonymous User

12/01/21

4 out of 5

"Livevox dialing system made easy"

What do you like best about LiveVox? I like how user friendly the Livevox dialer is. All of the controls are at your fingertips. No need to jump from one app to the other. Also like the agent monitoring.

TT

Teriimaevarua T

12/01/21

4 out of 5

"Good HCI service and preview service"

What do you like best about LiveVox? Can have an actual agent doing the clicking instead of it being auto dialed What do you dislike about LiveVox?

CH

Cherie H

12/01/21

4 out of 5

"Livevox is a mindset change for your Dialer Admins out there"

What do you like best about LiveVox? It's so much more flexible and robust compared to our old dialer. You control everything from basic setup to messages to agent logins. No more calling into your current dialer provider and paying them to do it for you. You are in total control.