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LiveVox - Contact Center Operations Software

LiveVox Reviews in January 2025: User Ratings, Pros & Cons

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LiveVox Reviews & Ratings

Rating Distribution

Excellent

(42)

Very Good

(28)

Good

(4)

Poor

(0)

Terible

(0)

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Showing 41-50 out of 74

KL

Kristi L

12/03/21

5 out of 5

"Complete Contact Center Solution"

What do you like best about LiveVox? LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.

ER

Edna R

12/03/21

5 out of 5

"Great Customer Service"

What do you like best about LiveVox? I am very pleased with the customer service experience and the genuine attention paid to high priority issues What do you dislike about LiveVox?

TS

Tim S

12/03/21

5 out of 5

"A great dynamic product that offers so much to our call center"

What do you like best about LiveVox? I like that they make the product end user friendly What do you dislike about LiveVox?

JD

Jacob D

12/03/21

5 out of 5

"Livevox System Admin Review"

What do you like best about LiveVox? The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.

AU

Anonymous User

12/03/21

4.5 out of 5

"IC System"

What do you like best about LiveVox? All of the data that is provided to us. I also really enjoy seeing all of the new technology that we are going to start using in 2022. How easy the platform is to use in general.

AU

Anonymous User

12/03/21

4 out of 5

"Vice President of Workforce Management"

What do you like best about LiveVox? The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.

AU

Anonymous User

12/03/21

4 out of 5

"Vice President of Workforce Management"

What do you like best about LiveVox? The technical account team is amazing and goes out of their way to find solutions for our business problems. The product also continues to evolve and is keeping pace with industry trends.

AU

Anonymous User

12/02/21

4 out of 5

"My LiveVox Experience"

What do you like best about LiveVox? In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.

AU

Anonymous User

12/02/21

4 out of 5

"My LiveVox Experience"

What do you like best about LiveVox? In my five years of experience working with LiveVox, my favorite part is how user-friendly their GUI is. Campaigns are easy to build, and the way they are created from the dialer file is easy to understand. In addition, they have beneficial features for analysis of dialing and offer a high level of control over the day-to-day processes.

AU

Anonymous User

12/01/21

5 out of 5

"Review"

What do you like best about LiveVox? Functionality / Flexability , portal layout. customer service. What do you dislike about LiveVox?