8.9
Spot Score
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LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 61-70 out of 309
CH
Charlottte H
09/29/22
"the tool allows us to deliver the right CX for our business partners"
What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial
AU
Anonymous User
09/29/22
"Great products with features that enhance digital communication with our customers."
What do you like best about LivePerson? Great customer support and advice on how to improve the messaging experience for our agents and customers by understanding our business and how we operate. Our customer support manager and tech lead and very accomodating, really approachable and always willing to help. What do you dislike about LivePerson? Very occasionally, I think their internal teams (tech) can communicate better, especially when resolving faults, however, on the whole these are ...
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AE
austin e
08/23/22
"Very great CSMs and support from LivePerson is the best part of the tool ."
What do you like best about LivePerson? The best part is the team there, the support offered, etc. What do you dislike about LivePerson? The technology is probably slightly light in terms of updates. What problems is LivePerson solving and how is that benefiting you? Allowing us to QUICKLY connect to customers and solve their needs without a lag.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
AU
Anonymous User
08/18/22
"Great support team and experience with the product(s)."
What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
KS
Kristina S
07/11/22
"Excellent Partners"
What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs
