8.9
Spot Score
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LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 41-50 out of 309
JB
Joseph B
06/01/23
"One of the best Chat products I have ever used"
What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales
JB
Joseph B
06/01/23
"One of the best Chat products I have ever used"
What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales
AS
Ahmed S
05/08/23
"Great product with weak customer support"
What do you like best about LivePerson? Powerful control panel and admin console Visitor statistics that shows the user visits and the pages accessed helps the support staff Built-in WhatsApp integration supprort Additional modules to be integrated Support of voice and video calls from the chat solution What do you dislike about LivePerson? The response time is very poor on inquiries and the communication is not elaborative and clear. Short and unclear responses after a long delay are the ...
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DL
Dionne L
02/24/23
"Robust tool especially for messaging heavy contact centers"
What do you like best about LivePerson? The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life. What do you dislike about LivePerson? Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks ...
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KL
Kumaraguru L
02/21/23
"Love the product, Love the social media integrations and various other channels that they support"
What do you like best about LivePerson? Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great What do you dislike about LivePerson? Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the ...
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OV
Oriol V
02/21/23
"Using LP in Digital Banking"
What do you like best about LivePerson? Ease of implementing the tool on Mobile and Web What do you dislike about LivePerson? About every other week there is an outage. LP provides constant updates but the outage impacts users What problems is LivePerson solving and how is that benefiting you? Any support ourt banking users need.
AL
Alessandro L
02/16/23
"A great tool that allows you to manage customer care contacts via social media and chat"
What do you like best about LivePerson? It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool. What do you dislike about LivePerson? There's no integration with Salesforce. It could ...
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JD
Joe D
02/15/23
"They understand deeply, the services they provide and continually see how to improve them."
What do you like best about LivePerson? I feel that with Conversational AI, they are at the leading edge with the services they provide. What do you dislike about LivePerson? Although there were issues with difficult representatives early on, over the last few years they have become a very important partner. What problems is LivePerson solving and how is that benefiting you? We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the ...
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PP
PX Primary
01/17/23
Bad leadership dragging this company down
The primary issue with this company rests with the Leadership teams. They have great individual contributors who often work hard to support customers only to be hampered by terrible leadership. With multiple executives turning over in short order and a terrible product roadmap that changes every quarter resulting in failed promises... It's easy to see why they are struggling financially.
PP
PX Primary
01/17/23
Bad leadership dragging this company down
The primary issue with this company rests with the Leadership teams. They have great individual contributors who often work hard to support customers only to be hampered by terrible leadership. With multiple executives turning over in short order and a terrible product roadmap that changes every quarter resulting in failed promises... It's easy to see why they are struggling financially.
