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8.9

Spot Score

LivePerson - Live Chat Software

LivePerson Reviews in April 2025: User Ratings, Pros & Cons

Upgrade your customer conversations with LivePerson.

3.7

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LivePerson Reviews & Ratings

3.7

Very Good

Based on 214 ratings & 309 reviews

Rating Distribution

Excellent

(182)

Very Good

(58)

Good

(12)

Poor

(12)

Terible

(45)

Expert's Review

LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more

LivePerson pros and cons

  • Allows for managing messaging channels efficiently, including social networks and WhatsApp.

  • Customer support is approachable and responsive, providing positive experiences.

  • Empowers businesses with AI features for automating tasks and improving efficiency.

  • Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.

  • Some users find the reporting suite cumbersome and require more user-friendly options.

  • Limited modularity in pricing may restrict access to all features.

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Showing 301-309 out of 309

DB

Derrick Bullock

10/19/13

5 out of 5

#1 Website For Expert Advice

I feel LivePerson is the #1 website available for getting/giving expert advice. It provides the discretion most people crave that shy away from face to face meetings. Definitely is something I recommend to everyone.

AS

Andrea Spindell Schiano

10/11/13

5 out of 5

Great place for all of your needs.

Great place for all of your needs. Many experts in all different fields to answer any questions that you may have,

PL

Philip Love

10/06/13

5 out of 5

Great website, fantastic resource for any service that you might need.

It's a great site, with experts from all over the world, it's really hard to go wrong. The customer service is top notch too!

PC

Penny Clark Kasuba

10/06/13

5 out of 5

Best expert site on line today

I have been connected to Live person for 12 years . It is a wonderful site with a multitude of experts in all areas. If you have a questions and need answers Live person has people who are there to answer you with in seconds. from spirituality and psychics/ to English majors and vets. You can find answers to anything under the sun and much more. This site is definitely worth visiting and telling friends about.

EH

Einat Horvitz

10/06/13

5 out of 5

great advisor - try truth and light services

iv known him for almost 3 years and has helped me a lot in everything, vic is a very precise reader always cares and has guided me to the right directions when my mind is not in the right frame. try him.. you will not regret.

BV

Barbara Vulpio Sheppard Flaa

10/05/13

5 out of 5

best advice site on the internet

i love liveperson and have since it was kasamba...can't beat this site..

TW

Tom W

01/28/13

3.5 out of 5

"Review of LP Chat"

What do you like best about LivePerson? I like the analytics and the support that comes with the product. Each account is assigned a program manager and that support is invaluable when first getting started. What do you dislike about LivePerson? Generally speaking, you need to have their deployment engineers make a rule change so as to ensure that change will not impact anything else. That can take up the program management hours and be more time consuming. Also, the user interface as an ...

Read more

AM

Asaf Mendelson

08/06/12

5 out of 5

Love the service - got what I wanted in a snap!

I had an issue with a software I was installing but I had no support for it (email/chat/phone - nada). I reached LivePerson and got a fix for my problem in a snap (less than 30 minutes since I posted my problem on a message board). Looking for the error code on the web didn't work, and none of my geeky friends found the answer for weeks. Why haven't I thought about it earlier...

AS

Ari Strauss

08/05/12

5 out of 5

I highly recommend this website

I have enjoyed using the service of LivePerson for many years. Whether it is for second opinion on medical issues, homework assistance or at a time building myself a website. Each and every time, I had the pleasure of receiving service from a professional, who was very helpful. The service I received was quick, to the point, and worth every dollar I paid for it. Friends and family I have shared this website with, enjoyed the service as well. I'm just spreading the word.