LivePerson

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...

"The best AI experience with LivePerson"

What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...

"Conversation platform"

What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,

"LivePerson Benefits"

What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...

"Only great things to say about LivePerson"

What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...

"One of the best Chat products I have ever used"

What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales

"Great partnership!"

What do you like best about LivePerson? I have enjoyed working with the various LivePerson platforms as well as the Account teams and Leaders within the company. I have worked with multiple different chat/messaging platforms and I appreciate the differences I see available in the LivePerson platform. What do you dislike about LivePerson? I have had issues with some limitations with reporting in the past, but it has become much better. I appreciate the focus on new functionality, which also ...

"the tool allows us to deliver the right CX for our business partners"

What do you like best about LivePerson? How adaptable Live Person and Richard is at working with us to deliver What do you dislike about LivePerson? reporting restrictions at times for example, bot journey insight What problems is LivePerson solving and how is that benefiting you? proactive communication, this is resolving our issue around lack of contact with customers when we try and outbound dial

"Great support team and experience with the product(s)."

What do you like best about LivePerson? The features and different integrations LivePerson has with SMS and other messaging channels. What do you dislike about LivePerson? Not much/if anything I don't like. It's been a great experience overall. What problems is LivePerson solving and how is that benefiting you? Being able to easily and with minimal friction connect our customers with live chat agents.

"Excellent Partners"

What do you like best about LivePerson? Innovative, fast, long term excellence, excellent customer support. What do you dislike about LivePerson? I think the software is easy to use and easy to set up Recommendations to others considering LivePerson: Use it. It s so easy and makes your daily work load so much better. What problems is LivePerson solving and how is that benefiting you? I implemented a chat bot for FAQs