LivePerson Reviews in April 2025: User Ratings, Pros & Cons

Not the perfect app, but definitely gets the job done

PROS: I love how the app neatly organizes different chats and customers. It allows us to sort information through color schemes. It makes it easier for me to track and get in touch with the people I'm talking with. CONS: The export chat feature doesn't work sometimes and the client emotion reader is not that accurate. It sometimes interprets words negatively.

"Good product and easy to setup"

What do you like best about LivePerson? Its easy to setup and create your question and answers. The contextual dialogues are also great to take customers through a proccess of questions to get the correct answer. What do you dislike about LivePerson? The resporting on customer questions isn't as comprehensive as we would like. What problems is LivePerson solving and how is that benefiting you? We can fulfil customer questions out of hours.

"Benefits right away through quick implementation"

What do you like best about LivePerson? We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side What do you dislike about LivePerson? Minor bugs occur ...

"Most advanced Hybrid AI solution on the market"

What do you like best about LivePerson? We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed ...

"Why to go with e-bot7"

What do you like best about LivePerson? e-bot7 offers a great solution that allows us to provide customer service around the clock. Especially in our industry competitive pressure is high, so we decided to differentiate ourselves through customer service due to the high number of customer requests - customer service automation plays a big role. What we like most is the substantial reduction in the average processing time of customer requests as well as the super supportive e-bot7 team. What ...

"Focus on your customers like never before"

What do you like best about LivePerson? -Intuitive platform -Easy bot-building -Insightful analyses and reports -3rd party integration (we use Zendesk) -Updates and new features rolled out frequently -Great support from e-bot7 in any matter What do you dislike about LivePerson? We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them. What problems is LivePerson solving and how is that benefiting you? e-bot7 helps us ...

"Easy-to-use AI solution (even for non-coders)"

What do you like best about LivePerson? e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service. What do you dislike about LivePerson? Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved ...

"Using e-bot7's solution is easy and absolutely worth it"

What do you like best about LivePerson? To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that ...

Inconsistent technology outside of BASIC functions.

LivePerson is great if you just want to use the basic of basics features on their platform. For starters they offer 2 different types of "chat"; Live Chat and Messaging. I think it would be better to have 1 actual chat option, instead of the 2 different types that are offered. Features for BOTH are something that I'd like in ONE option, but with some features available on Messaging, and others on Live Chat, it can make it difficult to figure out which one would work 100% the best for your ...

Inconsistent technology outside of BASIC functions.

LivePerson is great if you just want to use the basic of basics features on their platform. For starters they offer 2 different types of "chat"; Live Chat and Messaging. I think it would be better to have 1 actual chat option, instead of the 2 different types that are offered. Features for BOTH are something that I'd like in ONE option, but with some features available on Messaging, and others on Live Chat, it can make it difficult to figure out which one would work 100% the best for your ...