LivePerson

"Live Chat with your customers via your website!"

What do you like best about LivePerson? I like the Connection Area, there are really good articles about how to get the most out of your live chat experience, better ways to engage when chatting and how to use MCS (Meaningful Connection Score). What do you dislike about LivePerson? There is nothing that I can think of that I dislike. Recommendations to others considering LivePerson: Absolutely a geat tool! What problems is LivePerson solving and how is that benefiting you? We are live ...

"Super Helpful"

What do you like best about LivePerson? Live chat provided by liveengage is super helpful! I frequently see customers tell us how much they like the feature. Lots of agent management options too. What do you dislike about LivePerson? Queues are a little tricky to manage. There aren’t easy automated options to turn them on and off at certain times. What problems is LivePerson solving and how is that benefiting you? Handle customer concerns more quickly than phone calls.

"Very user friendly and fun to use!"

What do you like best about LivePerson? I like being able to view how many people on our website at any given time, it helps me know which cities our marketing is the strongest and getting the most attention and which cities are getting the lowest amount of attention. It is very easy to chat with people, they just click a button and I get notified. As soon as I get notified I immediately chat with the person. When someone wants to chat, I also like that I can see what page the "chatter" is ...

"LiveEngage"

What do you like best about LivePerson? I like that the consumer can see when we are typing and that we can see where they are from and what part of the site they are on. What do you dislike about LivePerson? I don't like that we are unable to toggle between both of our Live Chat systems to take multiple chats at this time. Recommendations to others considering LivePerson: No current recommendations to others considering LiveEngage What problems is LivePerson solving and how is that ...

"Excellent and easy to use platform"

What do you like best about LivePerson? The platform is user friendly. It allows you to integrate HTML, which means that you can personalize the content to place in your website. Also, it comes with report tools within it, so everything is a click away. It is really fast and can be adapted to any website. Besides the reporting tools, it shows the website traffic in real time. LE is a complete platform! The customer service is available 24/7 and they're excellent. What do you dislike about ...

"Very responsive and easy to use"

What do you like best about LivePerson? Ability to see how many customers were online and click to see where they were navigating. What do you dislike about LivePerson? The layout got quite jumbled and difficulty to gauge who to track for each campaign. Recommendations to others considering LivePerson: Utilize the updates but keep up reading the changes. What problems is LivePerson solving and how is that benefiting you? We were wanting to calculate traffic per each new campaign we put out.

"Best Engagement Tool in the Planet"

What do you like best about LivePerson? From the ease of implementation into websites, to the amount of information that you are able to track how easy is for customer to use the tool. From a management perspective how you are able to set up the campaigns the freedom to create to your specifications and not whats provided. How well you can user the APIs to customize to all the way the reporting makes it easy to track data. What do you dislike about LivePerson? honestly I have not been able ...

LivePerson is great, SwayChat is better for the same cost

I love LivePerson, and it did a lot for our business. But we switched to SwayChat and haven't looked back. It has a far more modern design, doesn't damage our Google Pagespeed score, and it's 25% the cost (or less!) of LivePerson.

"An Intelligent Visitor Targeting"

What do you like best about LivePerson? (1) It provides the most personalized banners to the prospects/visitors and grabs their attention for the live chat. The probability of engaging the visitors on your webpage becomes high. (2) It provides the most efficient sentiment analysis of customer/visitor's behavior by tracking his/her actions. It allows companies to identify unhappy customers with negative sentiments and design some additional/creative offers for them. What do you dislike about ...

"Intuitive and Easy to use"

What do you like best about LivePerson? It's very intuitive and easy to use. The best part is I didn't have to train anyone from sales on how to use it and we have inside sales team globally. What do you dislike about LivePerson? The user experience on other devices like smartphones tablets is not as great as it's through the web application. Recommendations to others considering LivePerson: Great Product and service. If you are looking for an easy to use, cost effective and an engaging ...