8.9
Spot Score
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LivePerson offers custom pricing plan
LivePerson has received a mix of feedback from users, but there are clear strengths highlighted in the reviews. Users appreciate the platform's ability to streamline communication channels, enhance sales engagement, and offer AI features that simplify daily tasks. The customer support team is praised for being approachable and supportive, contributing positively ...Read more
Allows for managing messaging channels efficiently, including social networks and WhatsApp.
Customer support is approachable and responsive, providing positive experiences.
Empowers businesses with AI features for automating tasks and improving efficiency.
Provides tools for omnichannel messaging solutions, benefiting both businesses and customers.
Some users find the reporting suite cumbersome and require more user-friendly options.
Limited modularity in pricing may restrict access to all features.
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Showing 91-100 out of 309
H
Heath
04/29/21
Simple and easy to learn!
PROS: The app is uncomplicated and beginner-friendly. I was able to master using it in no time. CONS: The chat alert tones bother me. It's a little startling for me.
H
Heath
04/29/21
Simple and easy to learn!
PROS: The app is uncomplicated and beginner-friendly. I was able to master using it in no time. CONS: The chat alert tones bother me. It's a little startling for me.
L
Leanne
03/26/21
What an experience!
PROS: I can conveniently connect with our customers. The app is easy to use, and I've never experienced issues with connectivity at all. CONS: While it is a generally good app, I think it will be better if it allows us to customize fields to make it more like our brand.
L
Leanne
03/26/21
What an experience!
PROS: I can conveniently connect with our customers. The app is easy to use, and I've never experienced issues with connectivity at all. CONS: While it is a generally good app, I think it will be better if it allows us to customize fields to make it more like our brand.
LH
Leo H
02/26/21
"Strong virtual assistant"
What do you like best about LivePerson? Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations. What do you dislike about ...
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OK
Oskar K
02/26/21
"Review for e-bot7's Conversational AI solution"
What do you like best about LivePerson? Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy! What do you dislike about ...
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FB
Frieda B
02/15/21
"Great solution to enhance customer service experience"
What do you like best about LivePerson? e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases. What do you dislike about LivePerson? There is nothing we ...
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LR
Levi R
02/15/21
"Next level B2C customer support!"
What do you like best about LivePerson? After implementing the solution, our agents were ready to start using the platform right away, thanks to the great onboarding and intuitive platform. The Analytics Dashboard is very insightful and gives us a good understanding of how helpful the chat feature is. This use case is definitely paying off, with a large proportion of our customers using the service. We have recently decided to implement a lead qualification bot, quite curious about the ...
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FL
Finn L
02/08/21
"Improved customer retention"
What do you like best about LivePerson? -Customer Success team being both very supportive and attentive -Quick and easy set-up of the chatbot -Good exchange with additional use cases that are being evaluated -Smooth integration into our system What do you dislike about LivePerson? There is currently nothing to complain about. We are happy. What problems is LivePerson solving and how is that benefiting you? We finally managed to improve our customer retention: Additional support channel, ...
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P
Presley
02/03/21
Not the perfect app, but definitely gets the job done
PROS: I love how the app neatly organizes different chats and customers. It allows us to sort information through color schemes. It makes it easier for me to track and get in touch with the people I'm talking with. CONS: The export chat feature doesn't work sometimes and the client emotion reader is not that accurate. It sometimes interprets words negatively.
