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9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow Reviews in April 2025: User Ratings, Pros & Cons

Elevate your customer service with LiveHelpNow.

4.3

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LiveHelpNow Reviews & Ratings

4.3

Very Good

Based on 186 ratings & 168 reviews

Rating Distribution

Excellent

(97)

Very Good

(53)

Good

(13)

Poor

(2)

Terible

(3)

Expert's Review

LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more

LiveHelpNow pros and cons

  • Outstanding customer service with quick issue resolution and great support staff.

  • User-friendly and easy to navigate, making it simple for users.

  • Limited customizations and features, making it challenging for newcomers without proper support.

  • Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.

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Showing 71-80 out of 168

AU

Anonymous User

03/16/18

2.5 out of 5

"Customer Experience Leader"

What do you like best about LiveHelpNow? I like the Chat ticket portal, which serves in place of email. What do you dislike about LiveHelpNow?

AH

Aimee H

03/16/18

3 out of 5

"Great service"

What do you like best about LiveHelpNow? easy to use and lots of features, language options are awesome, What do you dislike about LiveHelpNow?

CL

Chris L

03/15/18

4 out of 5

"Works well, room for improvement"

What do you like best about LiveHelpNow? We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert.

TS

Tim S

03/14/18

4.5 out of 5

"LiveHelpNow helps me to help clients. "

What do you like best about LiveHelpNow? I like that I can filter out to only chatters and browsers. What do you dislike about LiveHelpNow?

AU

Anonymous User

03/14/18

4 out of 5

"The product works very well for our needs."

What do you like best about LiveHelpNow? I really like the option for "Login/Online on Startup" and love the notification features. What do you dislike about LiveHelpNow?

DG

Daniel G

03/13/18

5 out of 5

"Amazing technology and exceptional customer service"

What do you like best about LiveHelpNow? I purchased LiveHelpNow for two companies and always been very happy with the product. Its super easy to install, has a wide range of integration options and is both powerful and intuitive to operate as a user.

JG

Joshua G

03/13/18

5 out of 5

"Rapidly Improving Chat Platform"

What do you like best about LiveHelpNow? LiveHelpNow are quick to take onboard constructive criticism and release changes and updates that address and resolve issues encountered with their platform.

JJ

Josephine J

03/13/18

5 out of 5

"Quick and efficient"

What do you like best about LiveHelpNow? My customers are able to chat with us at their convenience What do you dislike about LiveHelpNow?

AU

Anonymous User

03/13/18

5 out of 5

"UAV specialist "

What do you like best about LiveHelpNow? Integration with hubspot is a great feature for us. What do you dislike about LiveHelpNow?

HL

Hillary L

03/13/18

5 out of 5

"Easy to use, great for people on the go! "

What do you like best about LiveHelpNow? I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers!