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9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow Reviews in April 2025: User Ratings, Pros & Cons

Elevate your customer service with LiveHelpNow.

4.3

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LiveHelpNow Reviews & Ratings

4.3

Very Good

Based on 186 ratings & 168 reviews

Rating Distribution

Excellent

(97)

Very Good

(53)

Good

(13)

Poor

(2)

Terible

(3)

Expert's Review

LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more

LiveHelpNow pros and cons

  • Outstanding customer service with quick issue resolution and great support staff.

  • User-friendly and easy to navigate, making it simple for users.

  • Limited customizations and features, making it challenging for newcomers without proper support.

  • Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.

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Showing 61-70 out of 168

JZ

Johny Z

03/23/18

5 out of 5

"Simple, effective, secure and affordable"

What do you like best about LiveHelpNow? Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time What do you dislike about LiveHelpNow?

MB

Mathew B

03/23/18

5 out of 5

"Hardinge Inc. "

What do you like best about LiveHelpNow? I like the ease of the system. I like where it offers different options to better help customers. What do you dislike about LiveHelpNow?

JH

Jasper H

03/22/18

3.5 out of 5

"Integrated into website smoothly and easily."

What do you like best about LiveHelpNow? The thought put into website integration. You don't have to install a standalone application as an operator. What do you dislike about LiveHelpNow?

AU

Anonymous User

03/21/18

4.5 out of 5

"Feature rich with very responsive support."

What do you like best about LiveHelpNow? Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very helpful in making sure we had everything setup to our unique needs in dealing with patient privacy compliance and our other needs. They also have an extensive analytics tool that gives us tons of ...

Read more

AA

Angela A

03/21/18

4 out of 5

"Live Chat has really helped us grow"

What do you like best about LiveHelpNow? There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we are doing on a scale from day to day.

JD

Jacob D

03/21/18

2.5 out of 5

"Decent Software, fine service."

What do you like best about LiveHelpNow? Ease of multiple storefronts. Was able to implement it on our website a lot. What do you dislike about LiveHelpNow?

AU

Anonymous User

03/20/18

4 out of 5

"The functionality is good for every day use but I do wish it could be quicker when responding. "

What do you like best about LiveHelpNow? I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early.

AU

Anonymous User

03/20/18

4 out of 5

"Great site"

What do you like best about LiveHelpNow? I like the system and its functionality. We are able to resolve issues quickly to our clients., What do you dislike about LiveHelpNow?

AU

Anonymous User

03/19/18

4.5 out of 5

"Great Service"

What do you like best about LiveHelpNow? Easy to set up and works very well. I love the fact that is is also available on my mobile devices. What do you dislike about LiveHelpNow?

BC

Brian C

03/16/18

4 out of 5

"LiveHelpNow!"

What do you like best about LiveHelpNow? The product is highly customizable and versatile for the nature of our business What do you dislike about LiveHelpNow?