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9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow Reviews in April 2025: User Ratings, Pros & Cons

Elevate your customer service with LiveHelpNow.

4.3

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LiveHelpNow Reviews & Ratings

4.3

Very Good

Based on 186 ratings & 168 reviews

Rating Distribution

Excellent

(97)

Very Good

(53)

Good

(13)

Poor

(2)

Terible

(3)

Expert's Review

LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more

LiveHelpNow pros and cons

  • Outstanding customer service with quick issue resolution and great support staff.

  • User-friendly and easy to navigate, making it simple for users.

  • Limited customizations and features, making it challenging for newcomers without proper support.

  • Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.

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Showing 51-60 out of 168

AU

Anonymous User

07/12/18

5 out of 5

"Works really well"

What do you like best about LiveHelpNow? I can have multiple agent and transfer chats between them. I can also integrate it into my system well. What do you dislike about LiveHelpNow?

AU

Anonymous User

05/25/18

3.5 out of 5

"Simple, feature rich platform lacks some data "

What do you like best about LiveHelpNow? Live Help Now offers a ton of features for chat from text ti chat to canned phrases. What do you dislike about LiveHelpNow?

MS

Mike S

05/21/18

4 out of 5

"Great product and merchandising "

What do you like best about LiveHelpNow? Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector

AU

Anonymous User

03/28/18

3 out of 5

"Good"

What do you like best about LiveHelpNow? Personal approach, quick development of additional features What do you dislike about LiveHelpNow?

RO

Rodolfo O

03/26/18

5 out of 5

"Experience With LHN"

What do you like best about LiveHelpNow? Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

RO

Rodolfo O

03/26/18

5 out of 5

"Experience With LHN"

What do you like best about LiveHelpNow? Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner.

MR

Maria R

03/23/18

5 out of 5

"Dental practice chain"

What do you like best about LiveHelpNow? HIPAA compliance was the biggest thing for us which LiveHelpNow is certified in. No other chat software is. Ability for our patients to text for support is also unmatched. Our patients absolutely love it. Facebook messenger integration and ability to send funny animated gifs is a cherry on the cake.

MB

Mathew B

03/23/18

5 out of 5

"Hardinge Inc. "

What do you like best about LiveHelpNow? I like the ease of the system. I like where it offers different options to better help customers. What do you dislike about LiveHelpNow?

JZ

Johny Z

03/23/18

5 out of 5

"Simple, effective, secure and affordable"

What do you like best about LiveHelpNow? Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time What do you dislike about LiveHelpNow?

JZ

Johny Z

03/23/18

5 out of 5

"Simple, effective, secure and affordable"

What do you like best about LiveHelpNow? Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time What do you dislike about LiveHelpNow?