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9.3

Spot Score

LiveHelpNow - Live Chat Software

LiveHelpNow Reviews in April 2025: User Ratings, Pros & Cons

Elevate your customer service with LiveHelpNow.

4.3

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LiveHelpNow Reviews & Ratings

4.3

Very Good

Based on 186 ratings & 168 reviews

Rating Distribution

Excellent

(97)

Very Good

(53)

Good

(13)

Poor

(2)

Terible

(3)

Expert's Review generated by AI

LiveHelpNow has proven to be a reliable and innovative online chat and support tool for users over the past 11 years. With easy integration into existing websites, it allows businesses to efficiently interact with customers and manage their inquiries through features like ticketing. The product excels in customer service, with users praising the outstanding ...Read more

LiveHelpNow pros and cons

  • Outstanding customer service with quick issue resolution and great support staff.

  • User-friendly and easy to navigate, making it simple for users.

  • Limited customizations and features, making it challenging for newcomers without proper support.

  • Marketplace lacks variety in additional apps and connectors, restricting advanced functionalities.

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Showing 41-50 out of 168

AU

Anonymous User

11/21/18

2.5 out of 5

"It is an ok Chat system "

What do you like best about LiveHelpNow? It has some good features like monitoring clients in real time and the multitasking of chatting at the same time. What do you dislike about LiveHelpNow?

AA

Angela A

10/23/18

5 out of 5

"Simple and Pratical "

What do you like best about LiveHelpNow? LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

AA

Angela A

10/23/18

5 out of 5

"Simple and Pratical "

What do you like best about LiveHelpNow? LiveHelpNow makes online chatting simple and use friendly. Since we have been using livehelpnow we have had more people on chat than calls coming in.

EH

Elizabeth H

10/15/18

4.5 out of 5

"Benefits of LiveHelpNow"

What do you like best about LiveHelpNow? We love having the opportunity to chat with our customers as they surf our website. We are able to ask them if they have any questions about what they are currently viewing. This option for us has helped us cut in half the number of abandoned carts we once had. We love that you can see where your customer is chatting from, which helps with answering delivery questions etc.

AU

Anonymous User

09/24/18

3.5 out of 5

"Help Desk"

What do you like best about LiveHelpNow? Live help is very easy to use. Program is easy for operator and person being helped What do you dislike about LiveHelpNow?

LN

Leon Norell

08/31/18

5 out of 5

Excellent Great customer service outstanding beautiful carpets.

We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.

LN

Leon Norell

08/31/18

5 out of 5

Excellent Great customer service outstanding beautiful carpets.

We offer excellent customer service, outstanding beautiful selection of Oriental hand made silk and woollen rugs.

AU

Anonymous User

07/21/18

4 out of 5

"I have a very good experience using this at program at work"

What do you like best about LiveHelpNow? I like that the help is instant & more fast paced response than other programs we have. What do you dislike about LiveHelpNow?

SB

Simon B

07/13/18

2 out of 5

"Chatting made simple...too simple"

What do you like best about LiveHelpNow? Livehelp now is easy to use, and fast. You can put your own canned messages. What do you dislike about LiveHelpNow?

AU

Anonymous User

07/12/18

5 out of 5

"Works really well"

What do you like best about LiveHelpNow? I can have multiple agent and transfer chats between them. I can also integrate it into my system well. What do you dislike about LiveHelpNow?