LiveHelpNow Reviews in January 2025: User Ratings, Pros & Cons

"Reliable, Customizable Live Chat"

What do you like best about LiveHelpNow? We've never had an issue with our service being down or problematic. What do you dislike about LiveHelpNow?

"Great Service and Value"

What do you like best about LiveHelpNow? Easabillity of using software and platform. Easy to implement on website. What do you dislike about LiveHelpNow?

"Fully featured live chat with standard reporting"

What do you like best about LiveHelpNow? I like the ease of setting up operators, pictures, banners, and surveys. What do you dislike about LiveHelpNow?

"Assisting assistant"

What do you like best about LiveHelpNow? The phone support products provided by LiveHelpNow are helpful. You can keep track of your business see how you may be understaffed during peak hours. You can also manage your agents with the avaialable features. See how long an team member spends with a customer, the specific content of each chat, and the number of chats.

"Livehelp functionality"

What do you like best about LiveHelpNow? The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality

I like it but ........

I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session. An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.

Great tool, but needs a couple more features

We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool. The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it.My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's ...

"LiveHelpNow Review"

What do you like best about LiveHelpNow? I like how it helps enhance the customer's experience. Often times when a customer needs help, timely communication is often an issue and the customer has a bad experience. With Livehelpnow, customers get their questions/inquiries answered in a fast and efficient manner. One of the best parts is how LiveChatNow allows agents to communicate with customers all over the world. With integration of Google Translate, many of our clients overseas (India, ...

Decent software great service

The software is decent. Little problems which have all been resolved incredibly quickly by the LHN staff

"Great experience but something missing"

What do you like best about LiveHelpNow? The application itself is brilliant, lots of features and great connectivity to get users engaged. What do you dislike about LiveHelpNow?