LiveEngage Reviews in April 2025: User Ratings, Pros & Cons

"LivePerson is a good overall enterprise messaging platform"

What do you like best about LivePerson? Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support. What do you dislike about LivePerson? As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas. What problems is LivePerson solving and how is that benefiting ...

"Conversation platform"

What do you like best about LivePerson? We are connected with our customers where and when our customers want to reach us What do you dislike about LivePerson? Its very moduled based pricing rather than offering all features. What problems is LivePerson solving and how is that benefiting you? Our CS scores have improved when it comes to Digital CS and also we can reach all digital customers on their prefered channels,

"LivePerson Benefits"

What do you like best about LivePerson? LivePerson has allowed me to put all my communication channels with customers in one easy to manage software. The chat program has increased my sales signficantly. What do you dislike about LivePerson? I don't particulary dislike anything about LivePerson. I will say it is not out of the box intuitive. It requires some time to train and practice. What problems is LivePerson solving and how is that benefiting you? LivePerson puts all communication into ...

"Excellent platform for conversations with AI"

What do you like best about LivePerson? Extremely user friendly, interface is simple and the features are neat. What do you dislike about LivePerson? Perhaps a bit more open to manage settings on the account as it has some restrictions according to the business line. The new left hand side menu. What problems is LivePerson solving and how is that benefiting you? Improving MCS tool as for Spanish language works but not at a 100%, as in Spanish language we need to see the context.

Do not respond to enquiries

I head up marketing for a large automotive retail group in Australia. After numerous attempts to contact LivePerson through their website for a demo on some of their conversational AI products, I have given up. I wouldn't trust a company with my customers when they can't take care of their own. It seems despite their so-called andvances using AI in customer management, they can't get the basics right. Avoid.

"Only great things to say about LivePerson"

What do you like best about LivePerson? I just recently joined the team to help migrate our current system to Messaging. We could not have had such a successful launch without the support team assigned to us at LivePerson. Everyone is so knowledgeable and gives great recommendations. What do you dislike about LivePerson? At times the platform is not as intuitive as you would think, but the Admin Guide does help and if all else fails I have a wonderful CSM. What problems is LivePerson ...

Sneak Auto Renew Subscription

We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.

"One of the best Chat products I have ever used"

What do you like best about LivePerson? The ability to proactively reach our customers to answer their questions and help resolve their issues. What do you dislike about LivePerson? Some small limitations on preconfigured text and autoresponses. What problems is LivePerson solving and how is that benefiting you? Customer Support and Sales

Can't even get a webchat system…

Can't even get a webchat system functioning. Constantly resetting mid-conversations. Notification sounds for nothing (or messaged not being received!). A literal pain to use.

"Great product with weak customer support"

What do you like best about LivePerson? Powerful control panel and admin console Visitor statistics that shows the user visits and the pages accessed helps the support staff Built-in WhatsApp integration supprort Additional modules to be integrated Support of voice and video calls from the chat solution What do you dislike about LivePerson? The response time is very poor on inquiries and the communication is not elaborative and clear. Short and unclear responses after a long delay are the ...