LiveEngage Reviews in January 2025: User Ratings, Pros & Cons

LivePerson totally sucks.

LivePerson totally sucks. The UX is so bad, the documentation is even worse. Don't get me started on Support, I honestly don't recommend it to any business I care about. It will be a matter of time before they get convinced to transfer to another better solution.

horrible experience

horrible experience. difficult to use. it logs you out. just awful

"The system enables demand and personnel management"

What do you like best about LivePerson? Liveperson system help to manage messaging channel of our service.incuding social networks and WhatsApp What do you dislike about LivePerson? Online reports and dashboard require improvement What problems is LivePerson solving and how is that benefiting you? Allow customers contact channels other than phone

"Adding Value to the account."

What do you like best about LivePerson? I find the LivePerson Customer Support to be very approachable and are always have a positive experience working with all colleagues of the team. It is evident the team is set up to have a positive impact on our account and are very fast with responding to training needs requests, demos of features, and problem solving with any issues. The LivePerson team is easy to work with, and we have frequent connects on all our different products, and ...

"BT Business - Live Person review"

What do you like best about LivePerson? As a long time customer it’s great to see the brand go from strength to strength, in particular the new pod support structure has really helped to drive better business outcomes, ensuring projects are consistently delivered in a timely manner thanks to a high quality dedicated team of engineers. In parallel the new Next Gen Products (Report Centre, Co Pilot) are empowering us to create new solutions for our brand fit the future. What do you dislike ...

"The best AI experience with LivePerson"

What do you like best about LivePerson? LivePerson has been a helpful platform. It sure has made our operation different. All of its AI features have made our daily tasks easy and the team behind this has made all these processes to automation super easy for us. What do you dislike about LivePerson? There could be some improvements within the platform, certain features that currently we don't have. Such as alerts in some intents or some kind of alert when we have chats stuck in queue or ...

"LivePerson will attend to your business needs with an exceptional assistance."

What do you like best about LivePerson? They are prompt and supportive of improving business strategies. What do you dislike about LivePerson? I have nothing to dislike but I may suggest a more improvement to Elpi may help search concerns with more ease. What problems is LivePerson solving and how is that benefiting you? LivePerson is helping with providing helpful assistance to our agents in terms of fast customer response.

"Reporting issue"

What do you like best about LivePerson? The Customer Successs Manager relationship What do you dislike about LivePerson? Some inconsistent messages/advice from different colleagues What problems is LivePerson solving and how is that benefiting you? Issues with reporting

Absolutely appalling company to deal…

Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.

TERRIBLE

Live person quotes success stories on their website, but none of them are from end users. The process is painful to users, and yet they claim to be the best. What's most disappointing is their own support processes. They are after all a supplier that is meant to improve customer engagement.