LiveChat Reviews in February 2025: User Ratings, Pros & Cons

It's always good to provide a live chat option to clients...

PROS & CONS What are the best aspects of this product? I love how all of the tools that I need for communication are all within reach. I find the dashboard intuitive and easy to navigate, and particularly handy during live chats with our customers. Of course, time-pressure comes with the territory of my job description, but LiveChat facilitates easy navigation of its dashboard to help us deliver better support. What aspects are problematic or could work better? This issue has more to do ...

"Great chat service. But the price could be lower. At least for smaller businesses."

What do you like best about LiveChat? The simplicity. It's very easy to learn how to use the program. What do you dislike about LiveChat? The prices, you need to pay for a more expensive plan just to get small extra features. What problems is LiveChat solving and how is that benefiting you? We now offer a simple chat for our customers. And it works very well.

"Very helpful partner."

What do you like best about LiveChat? Chat archiving - Livechat was the first helpdesk solution I encountered , with this feature. For me and my colleagues in the sales and marketing department, this feature is a life saver and actually does make our work easier. By archiving our chats with customers, it is always so easy to locate recurrent issues faced by a particular customer by simply looking through their previous chat archives with our agents, thus providing us with more depth to ...

"Very helpful partner."

What do you like best about LiveChat? Chat archiving - Livechat was the first helpdesk solution I encountered , with this feature. For me and my colleagues in the sales and marketing department, this feature is a life saver and actually does make our work easier. By archiving our chats with customers, it is always so easy to locate recurrent issues faced by a particular customer by simply looking through their previous chat archives with our agents, thus providing us with more depth to ...

"Too expensive if you want chat bots"

What do you like best about LiveChat? It was very easy to use as an agent, very user-friendly for the consumer. What do you dislike about LiveChat? In order to use chat bots, you had to pay extra for them and they were expensive. Not worth it for smaller businesses. What problems is LiveChat solving and how is that benefiting you? We were looking to alleviate some of the phone traffic with a chat feature.

"LiveChat has boosted support satisfaction"

What do you like best about LiveChat? The ease of use to install and launch Livechat on our site What do you dislike about LiveChat? I feel there could be stronger reporting. Heat maps can only be by one week at a time and there is a limited report that can be received when you choose to receive it automatically What problems is LiveChat solving and how is that benefiting you? We added Livechat as a secondary live way for our customer to reach us outside of phone and ticketing . We realized ...

If you are looking for a tool to improve your customer skills choose LiveChat.

PROS: Customer service is a must to increase company sales in such a short time. Using LiveChat is an essential tool that helps us respond to various queries, complaints, and feedback coming from our clients. Now that we have this app, we were able to address all concerns right away-no more long wait time. Using LiveChat will make them feel that they are valued. Using this app made us more productive and efficient in handling our business.

LiveChat is very useful and its features are quite extensive!!

PROS: LiveChat is one of the smartest business apps that I have ever encountered. It is user friendly and offers a whole lot of features that can help you innovate your business. You can also customize its user interface, depending on your preference. You can maximize this app by providing round the clock chat support service to your online clients. LiveChat is an app that I would like to recommend to start-up and mid-scale entrepreneurs.

LiveChat is very useful and its features are quite extensive!!

PROS: LiveChat is one of the smartest business apps that I have ever encountered. It is user friendly and offers a whole lot of features that can help you innovate your business. You can also customize its user interface, depending on your preference. You can maximize this app by providing round the clock chat support service to your online clients. LiveChat is an app that I would like to recommend to start-up and mid-scale entrepreneurs.

"Better LiveChat Features, Very Secure and An Affordable Solution For Business - LiveChat"

What do you like best about LiveChat? When it comes to interacting with our clients, we trust LiveChat, and for good reasons. First, it is highly customizable and can provide auto-reply The software offers a fantastic UI, and this means our clients have an easy time using it The software makes tracking tickets easy What do you dislike about LiveChat? With LiveChat, I have not experienced any difficulties. Recommendations to others considering LiveChat: LiveChat never fails and is highly ...