LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"Quick and to the point!"

What do you like best about LiveChat? I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers. What do you dislike about LiveChat? Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left. What problems is LiveChat solving and how is that ...

"LiveChat Looks Great and Performs Great"

What do you like best about LiveChat? The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand. What do you dislike about LiveChat? The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my ...

"LiveChat Review - 6 Year Customer"

What do you like best about LiveChat? LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly. What do you ...

"Great feature to gave"

What do you like best about LiveChat? Intergation with our platform. Excellent tracking and overview of our sales team What do you dislike about LiveChat? There is nothing I dislike about Live chat. What problems is LiveChat solving and how is that benefiting you? First customer response service. Direct booking.

"Great, loved it!"

What do you like best about LiveChat? It helped our team work together faster also gave the entire team the ability to help, teach and support one another more efficiently and quickly. What do you dislike about LiveChat? So far, I have not learned it well enough but look forward to doing so, but so far, I love it! Recommendations to others considering LiveChat: Do it! it can't hurt. It has strengthened our teams ability to communicate and rid our downtime. What problems is LiveChat solving ...

"Livechat adds science to live customer engagement."

What do you like best about LiveChat? I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to ...

"Very good for chatting with Different customers at a single time"

What do you like best about LiveChat? Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers. What do you dislike about LiveChat? When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved. Recommendations to ...

"Every conversation with customers, is a sale opportunity."

What do you like best about LiveChat? The ability to engage website visitors with interactive marketing content, using Livechats targeted messaging functionality. With this feature, we are successfully showing interactive marketing messages to website visitors, based on their behaviour on our website, their geographical location etc Thereby , leaving us with a bigger chance to grab the attention of our customers. What do you dislike about LiveChat? What is there to dislike about Livechat? ...

"Easy to use for customer support"

What do you like best about LiveChat? I like that we can have multiple team members on LiveChat at one time and they can all assist and answer questions What do you dislike about LiveChat? I haven't noticed anything that could be improved on this product What problems is LiveChat solving and how is that benefiting you? We used to get a lot of emails with questions that could be answered very quickly. LiveChat allows us to answer them in real time and saves us the back and forth.

"Livechat simply works for us."

What do you like best about LiveChat? I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns. What do you dislike about LiveChat? I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar ...