LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"Best live chat platform provider"

What do you like best about LiveChat? Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business. What do you dislike about LiveChat? It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and ...

"My user experience with livechat"

What do you like best about LiveChat? I like it's ability to save and categorize transcripts. Also I like how it pops up when new chat's come in. Also I like how it allows customer care specialists to tag chat's. It's really simple to use with good interface. What do you dislike about LiveChat? Cannot change appearance of chats. Also sometimes it's hard to set outo replies. Recommendations to others considering LiveChat: Yes What problems is LiveChat solving and how is that benefiting ...

"Great LiveChat Application for your Customer Support Team"

What do you like best about LiveChat? LiveChat is very easy to integrate with your existing website and it is very easy to manage the setup as well as the maintenance. LiveChat also provides an application through which the admins can easily manage the users. What do you dislike about LiveChat? LiveChat is not very customizable and it does not support automation to very great detail. It would be great if the LiveChat team could improve on the automation. What problems is LiveChat solving ...

"Easy to Use"

What do you like best about LiveChat? Chat support for Nextiva was very easy to use and assistance was very quick and professional. What do you dislike about LiveChat? Nothing. Chat support was very simple to navigate. What problems is LiveChat solving and how is that benefiting you? Helped with VM transition and we only had to let them know what we needed. Agent took care of everything.

"Great system, meets it's purpose"

What do you like best about LiveChat? Live Chat meets the purpose of the platform. It is a system that allows customers to connect with our brand online in real-time. The layout/navigation of the system is easy to use. Pricing is fair. No issue with any of the functions. Provides great reporting insights. Tons of awesome features like canned responses, auto routing chats, converting chats to tickets when neccessary. What do you dislike about LiveChat? I have no complaints about the ...

"Ease of use makes productivity easy with Live Chat"

What do you like best about LiveChat? The ease of use, easily customizable and great communication tools with customers. What do you dislike about LiveChat? Could use some more custom rooms for chat to separate chats based on needs. What problems is LiveChat solving and how is that benefiting you? Customer website issues, sales questions, and billing issues.

"LiveChat and Chatbot Review"

What do you like best about LiveChat? LiveChat out of the box provides a Support team with enough customization and flexibility to provide an efficient real-time support service to a varied customer population or can be crafted to provide a quality experience to one customer base in particular. Chatbot services compliment the LiveChat platform well and there is an impressive app marketplace offering to further configure your instance of LiveChat to meet your needs. Uptime for the tool and ...

"Quality & cheap customer support chat tool for SMB's"

What do you like best about LiveChat? Easy to implement in the existing websites and apps, knowledgebase extension to the tool, and it's easy to maintain content management system. User-friendly UI and great support. What do you dislike about LiveChat? The subscription pricing is already low, but it could have been a bit more cheaper. It does not allow a lot of flexibility in changing the appearance except for a few basic changes. Recommendations to others considering LiveChat: Go for it if ...

"No chatbot feature"

What do you like best about LiveChat? It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature What do you dislike about LiveChat? Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process. Recommendations to others ...

"Live Chat Inc is a good application to connect with customers"

What do you like best about LiveChat? Easy to use agent interface. Real-time customer survey during chat and reporting. What do you dislike about LiveChat? Limitation on customer invitations and frequent technical glitches. Recommendations to others considering LiveChat: It is a good and best way to connect with customers through live chat, especially for small and medium scale businesses. What problems is LiveChat solving and how is that benefiting you? Customer support and lead generation.