LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"Whether you have other employees or you are solo, this LiveChat is great for engaging with leads!"

What do you like best about LiveChat? Automation and asynchronous communication. easy to use for small business owners What do you dislike about LiveChat? Learning curve is kind of tricky, but at least the support is good, and they help you. What problems is LiveChat solving and how is that benefiting you? I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too.

"Whether you have other employees or you are solo, this LiveChat is great for engaging with leads!"

What do you like best about LiveChat? Automation and asynchronous communication. easy to use for small business owners What do you dislike about LiveChat? Learning curve is kind of tricky, but at least the support is good, and they help you. What problems is LiveChat solving and how is that benefiting you? I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too.

"Great for Interacting with Customers on Website"

What do you like best about LiveChat? I really like being able to message people on the site before they initiate conversation. We've created several sales by reaching out to the customer via LiveChat as they're just browsing our website. What do you dislike about LiveChat? We only have 2 active accounts. In most cases that's fine, but there are times where it would be nice to have more. Just can't justify buying more accounts when 2 is good for a majority of the time. Recommendations to ...

"The focal point for chat-based customer service, for my team."

What do you like best about LiveChat? I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions. What do you dislike about LiveChat? As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team ...

"Connects us to our customers, wherever they are."

What do you like best about LiveChat? I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together , making it easier to track trends and identify common customer service problems. What do you dislike about ...

"LiveChat is good, when it works"

What do you like best about LiveChat? The features are user friendly and self explanatory. Though sometimes there can be a language barrier. What do you dislike about LiveChat? Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations. What problems is LiveChat solving ...

Extremely disappointing experience

Good day, Livechat.com should be avoided at all costs. The customer service is very poor, the system is very limited, and the plans are significantly more expensive. If you are considering dealing with this company, please think twice. You will continue to receive cold responses from them. As far as I can tell, the answers were read from a script. There will be no refund once you have paid, and no money will be returned to your wallet once you have paid. Each software package is billed ...

"Livechat is the Knight of helpdesk solutions."

What do you like best about LiveChat? Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from ...

"A key sail on our customer engagement ship."

What do you like best about LiveChat? Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints. What do you dislike about LiveChat? Livechat is everything that I ...

"Good for communicating with customers"

What do you like best about LiveChat? It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience. What do you dislike about LiveChat? There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use What problems is LiveChat solving and how is that benefiting you? It allows us to increase the ...