LiveChat Reviews in February 2025: User Ratings, Pros & Cons

Excellent service

Excellent service, speedy replies, helpful staff. Don't get the bad reviews, it's been integrated into our business for years.

"Best chatting platform"

What do you like best about LiveChat? Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer. What do you dislike about LiveChat? The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update. Recommendations to others considering LiveChat: Cheap and affordable as compared to other chatting platforms. What problems is LiveChat solving and how is ...

"Best chatting platform"

What do you like best about LiveChat? Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer. What do you dislike about LiveChat? The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update. Recommendations to others considering LiveChat: Cheap and affordable as compared to other chatting platforms. What problems is LiveChat solving and how is ...

Livechat openly supports scam sites.

Livechat openly supports scam sites. Check out businessehub.com for one of their ponies. And wait for their typical dumb reply! If they can't see that ebusinesshub is a scam, then that's a good indication of how dumb they are

"DIY does not work, tech support sucks, lacks innovation"

What do you like best about LiveChat? I like to place around with the triggers and this is good in their system. What do you dislike about LiveChat? They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine What problems is LiveChat solving and how is that benefiting you? Answer incoming chats, tickets

"Livechat organizes reports for online sharing"

What do you like best about LiveChat? The support itself offered by the Livechat team is the most effective part of the overall toolkit, as they provide help and educate so that everything from the support articles to the chat reps themselves to the staff and beyond is maximized. The mixes are a major win for us, because through the combination we can send any unresolved conversations to our support/technical group by simply adding the appropriate identifier. The documents are a great help, ...

"Live-Chat software is mind-blowing"

What do you like best about LiveChat? The best I like about Live-chat is the real-time overview, which gives the analysis of customers online, during peak hours it is easy to assign the agents on the task. What do you dislike about LiveChat? The visitor's invite limit is not suitable for a company with a larger base of customers. Also, the real-time traffic tracking hinders the smooth performance of the agent console. Recommendations to others considering LiveChat: It would be an immense ...

I wasted 2 days trying to configure…

I wasted 2 days trying to configure this, but it's impossible to integrate it with chatbot and make a normal workflow.

"Deeply impressed by Livechat."

What do you like best about LiveChat? Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. ...

"Deeply impressed by Livechat."

What do you like best about LiveChat? Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. ...