LiveChat Reviews in February 2025: User Ratings, Pros & Cons

Dont buy this, get any other app

Keeps adding features that cannot be disabled, like the one AI tool that is absolute garbage compared to any of the bots that were created year s ago. Now you lose real estate to beta test for livechat

They say 14 day free trial no credit…

They say 14 day free trial no credit card ... but if a previous website designer happened to have used free chat already then your credit card will be deducted with no warning . Lost 1300$ and they will not return it . And no one ever clicked on the chat anyway .. Be warned.

"The best live chat and ticketing application"

What do you like best about LiveChat? LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis ...

"The best live chat and ticketing application"

What do you like best about LiveChat? LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis ...

"Helps us save lives."

What do you like best about LiveChat? The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat) What do you dislike about LiveChat? It was hard to setup at first, some things are not intuitive. (Like groups for different languages) Recommendations to others considering LiveChat: Rich functionality with possibility to enhance with bots and livedesk- is a huge plus. We just can't afford more that a chat. So ...

"Helps us save lives."

What do you like best about LiveChat? The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat) What do you dislike about LiveChat? It was hard to setup at first, some things are not intuitive. (Like groups for different languages) Recommendations to others considering LiveChat: Rich functionality with possibility to enhance with bots and livedesk- is a huge plus. We just can't afford more that a chat. So ...

Really rubbish

Really rubbish: frustrating and repetitive!

They fake in supporting nonprofit…

They fake in supporting nonprofit organizations. We spend like 300 dollars monthly in LiveChat, even if we are an official nonprofit organization in Italy. We obviously sent them all the documents provided by Italy's government. But they decided not to accept our application without telling us any reason. Not professional at all. Considering that isn't possible to build long-term relationships with them, we skip to another software. You better do the same. Don't trust in LiveChat and ...

"Livechat Review"

What do you like best about LiveChat? Allows customers to chat via our site, ease of use. What do you dislike about LiveChat? Appearance was dull, couldn't adjust staff availability. What problems is LiveChat solving and how is that benefiting you? Allowed customers to chat with us.

Excellent service

Excellent service, speedy replies, helpful staff. Don't get the bad reviews, it's been integrated into our business for years.