LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"LiveChat is amazing"

What do you like best about LiveChat? You can easy catch clients in the website and giving them services What do you dislike about LiveChat? I have nothing I dislike. This app is very good! What problems is LiveChat solving and how is that benefiting you? Catching clients on time , see them log in and helping them right away

Support team are very helpful.

Support team are very helpful.I was comparing features and set up a trial account with a different email address. They then decided to block all of my accounts which was a bit annoying, hence the lower review.Features are pretty good and design is clean, although there are some features missing that would be helpful and that are available from other livechat software e.g. different trigger messages for different pages.

Support team are very helpful.

Support team are very helpful. I was comparing features and set up a trial account with a different email address. They then decided to block all of my accounts which was a bit annoying, hence the lower review. Features are pretty good and design is clean, although there are some features missing that would be helpful and that are available from other livechat software e.g. different trigger messages for different pages.

"Effective and direct communication with prospective clients"

What do you like best about LiveChat? The ability to immediately connect and chat with prospective clients to increase the retention and turn-over of inbound leads is by far the most powerful aspect of this tool. What do you dislike about LiveChat? As far as functionality goes, nothing springs to mind. However, the pricing seems to be on the premium side. That's not necessarily a negative if you're not on a tight budget. Recommendations to others considering LiveChat: Does exactly as ...

"Easy to use and affordable"

What do you like best about LiveChat? chat.io is basic and easy to use for both clients and customers. It's a complete solution recommended for any startup organization. Chat.io is also affordable. What do you dislike about LiveChat? I'm that of a tech person but I from usage, I have not been able to pinpoint and downside to using chat.io Recommendations to others considering LiveChat: I think its a good and affordable solution for any start up business What problems is LiveChat solving and ...

"It is a great method of communication for a website"

What do you like best about LiveChat? I like that it has ever chat right there that was had and it keeps the history What do you dislike about LiveChat? I do not like that the agents have to review every conversation every time they are closing the window. Recommendations to others considering LiveChat: Definitely have this for your website if you are having a chat box as it allows you to keep up with everything and allows you to have a team that can make response time instant. What ...

"Easy to start "

What do you like best about LiveChat? Very easy and intuitive to start with, simple interface, possibility to create templates What do you dislike about LiveChat? It may kick you out once of a sudden, especially if more than 2 users are logged in Recommendations to others considering LiveChat: It’s a very good software for simple customer support What problems is LiveChat solving and how is that benefiting you? Can answer customer questions in real time

"Real words"

What do you like best about LiveChat? Its convenience of use and support team is the best to admire about. What do you dislike about LiveChat? Chat backup is not available. Chat archives are not available. Recommendations to others considering LiveChat: I do recommend livechat at-least try once. What problems is LiveChat solving and how is that benefiting you? Live customer support is the main solution i got.

"Chat io"

What do you like best about LiveChat? Chat.io is an omnichannel live chat tool combined with chat platform. Adding chat.io to your website gives customers the chance to talk to you directly from your website and address any questions they may have instantly What do you dislike about LiveChat? Can get a little expensive, if price could be adjusted it would be great! What problems is LiveChat solving and how is that benefiting you? Can get a little expensive, if price could be adjusted it ...

"Great Overview and actions which can be taken"

What do you like best about LiveChat? The consumer can add as much and as much folder he wants. This makes the overview much easier What do you dislike about LiveChat? Unfortunately you can’t keep tickets as “unresolved” for taking further actions and close them later Recommendations to others considering LiveChat: For start up’s it’s a nice starting What problems is LiveChat solving and how is that benefiting you? The website it selfs makes the browser running really slowly after a couple ...