LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"Nice work Live Chat"

What do you like best about LiveChat? Easy interface for everything, and it just take 15 mins to complete the first time setup What do you dislike about LiveChat? everything is good, maybe the report feature allow export raw details What problems is LiveChat solving and how is that benefiting you? 50% improve for sales inquires.

"Excellent tool to respond to your customers' requests."

What do you like best about LiveChat? Its productive function of responding to customer concerns and requests in real time, the agility of answering questions to specify sales, the great advantage of satisfying customer needs first and keeping them constantly cared for by the organization. It guarantees efficiency and productivity in the activities of the organization. What do you dislike about LiveChat? It is a tool with a very remarkable cost in terms of other tools, but nevertheless, it ...

"Best Live chat that i ever worked with"

What do you like best about LiveChat? I loved the very fast and helpful support team, I liked the way they introduced me and my colleagues to the product and how they showing you step by step on how to use it! its an easy and user-friendly Live chat. Big Up for the Polish Team there !!!! honestly one of the best support I worked with even im a support agent :) What do you dislike about LiveChat? The only thing that I was missing in the Live chat as a client support agent was that I wish ...

"Beautiful live chat app"

What do you like best about LiveChat? Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients. What ...

"Very reliable, and extensible chat"

What do you like best about LiveChat? Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7 Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you. What do you dislike about LiveChat? No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API! What ...

"LiveChat is the perfect tool for you and your company"

What do you like best about LiveChat? LiveChat is a very complete tool, it is very easy to use and very effective when it comes to live chat communications, it can be accessed from your computer or mobile phone, which makes work faster and easier. It gives us information to follow up on our clients' requests, also allows us to communicate with several clients at the same time. What do you dislike about LiveChat? I really have nothing bad to say about this tool, it allows me to always be in ...

"Lots of features"

What do you like best about LiveChat? Extremely easy to set up multiple chat widgets for different queues. I use the same account for three websites, each with multiple queues. Their support is second to none. What do you dislike about LiveChat? The chat has good tracking information to see where that customer came from, however the tickets are lacking even the basic info such as IP address. What problems is LiveChat solving and how is that benefiting you? We have about 20 agents using the ...

"Quick, easy and effective live chat service tool"

What do you like best about LiveChat? It's quick and effective, unlike some of its counterparts which frequently crash. What do you dislike about LiveChat? Not always one hundred per cent reliable and crashes at inconvenient times. What problems is LiveChat solving and how is that benefiting you? Our time to provide assistance to our customers has greatly impressed since we started using Live chat.

"Very good"

What do you like best about LiveChat? It's best app for chating it's very good What do you dislike about LiveChat? No thing is bad every thing is very good What problems is LiveChat solving and how is that benefiting you? No problems

"Livechat is one of the best application to be nearer to the loved ones."

What do you like best about LiveChat? Sound, clarity and using methods are imcredible What do you dislike about LiveChat? I have nothing to dislike about it. Everything is ok What problems is LiveChat solving and how is that benefiting you? I am saving lots of money that I needed to recharge my telecom sim in order to call.