LiveChat Reviews in February 2025: User Ratings, Pros & Cons

Support team are available 24/7/365!

One of the best live chat softwares I’ve ever used! It’s awesome! Customisation is great. I have the team plan which is great because you can use multiple branding which means I can use it on multiple businesses with the same account. 100% recommend it! Support team are really helpful - available 24/7/365 Even during lockdown they’ve been really helpful and always online!! It’s awesome, if your looking for a live chat software then this is the one you should get!

"Very easy to use chat platform"

What do you like best about LiveChat? It integrates Quite Well with our Platform Supplying good information regarding Customers that come into Discussion.Besides, this platform is quite simple to use and contains a fantastic integration with Zendesk's ticket management. The support is obviously very useful when you need. What do you dislike about LiveChat? I can say that the program is a bit expensive compared to other platforms. So far I have not found any kind of problem with the ...

"Simple configuration, solid service and fantastic choices."

What do you like best about LiveChat? LiveChat has a pleasant gui, both its site version and its flexible type, who makes the process easier and faster, will have a good feedback system that is important for managing our customers ' demands, has an exchange of passengers from such a bot to both a person, and the fare protocol traps any exchange listed beyond the manufacturer's hours What do you dislike about LiveChat? A little pricey because you've got a smaller squad but not cheap. There ...

"A great team behind a great product."

What do you like best about LiveChat? Livechat provides real-time data better than any other website or in-app customer engagement product. The Livechat team is active and ever available to respond to our queries whenever we had a reason to reach out to them. Since the release and adoption of “Botengine” , we have greatly improved our chat response time ,all thanks to this Livechat instant messenger Bot. What do you dislike about LiveChat? I join the customer service department once a ...

"Best live chat messaging software"

What do you like best about LiveChat? Easy to use Highly editable support has been fantastic changed owner as needed to switch things over they were so helpful in guidelines great response on our website What do you dislike about LiveChat? Manager options could be a little easier to use when monitoring a chat that someone else is talking occasionally there is a delay What problems is LiveChat solving and how is that benefiting you? Customer can easily speak to a real person through chat and ...

Dreadful for the customer

Dreadful for the customer. IKEA uses this. It won't let you finish completing the form to get on to the system before it refreshes and says all the agents are not available. Spent hours trying to get on the queue. Terrible queue management. So happy for the developers that it is easy to implement. But it does nothing for the actual retail customers of the service.

Excellent livechat solution

Excellent software, integrates very nicely, easy to use, reliable, inexpensive compared with other similar platforms, good choice overall.

Great app

Great app, helped us to improve conversion rates, simple registration and good prices. Highly recommended!

"Easy to Integrate , Easy to Implement"

What do you like best about LiveChat? Control number of chats per agent, Eay pluggins for WordPress sites and integrates with CRM like Salesforce, Leadsquare What do you dislike about LiveChat? Admin console and user console is not different , If you have bought 2 users one of them will be admin. U will have to buy a seperate license for admin Recommendations to others considering LiveChat: Live chat has good support and importantly integration is very easy . Has good analtical data points ...

"This software is very easy and user friendly to use."

What do you like best about LiveChat? Very fast and easy to maintain the system,such as creating tickets and chatting. What do you dislike about LiveChat? GUI is very old look and unable to see history. Recommendations to others considering LiveChat: Should able to connect with Skype for business. What problems is LiveChat solving and how is that benefiting you? N/A