LiveChat Reviews in February 2025: User Ratings, Pros & Cons

There advantages and disadvantages to…

There are advantages and disadvantages to LiveChat. But their Customer service is soooo good! 24/7 instant chat with HUMANS who answer right away.

Choose Another Service

LiveChat was difficult to set up, use, and manage. LiveChat also nickeled and dimed us to death. By adding a few more agents, we nearly quadrupled the cost of our subscription. We only discovered this when the bill came in for the following month. One of our agents was a test. In using the product for three months, we paid over $130. We found the pricing structure murky and unclear. We were promised a three month discount. We did not expect to spend so much money. Going with LiveChat was a ...

"Best Live Chat Application Available"

What do you like best about LiveChat? I love everything about livechat.com. The interface, the app and support. What do you dislike about LiveChat? It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK. Recommendations to others considering ...

I love your product but too expensive...

I like the product, but I stopped using it. I give it 1 star only because the behavior and marketing politics of the company destroy the goodness of the product. I stopped using LiveChat Inc. products because I wanted to use the whole package, Live Chat, Chat Bot, Help Desk, and Knowledge Base. I ended with 5 invoices summing too much for my budget. The WhatsApp integration is the most expensive I have ever seen. On all the other platforms I have been it is free. You have to pay for ...

"LiveChat review by marketer for 3 web sites"

What do you like best about LiveChat? LiveChat is very easy to implement and very easy for our staff to use. It is dependable and did I mention, very easy to implement? Easy implementation is key as we are a one-stop shop in term of web development and design. What do you dislike about LiveChat? Historical reporting is not robust. We would like to export the data to manipulate it and integrate it into our marketing metrics. They offer many pretty charts which are useful at a glance but we ...

Great UX

Great UX. Not sure they have all the bells and whistles other platforms have, but their customer service is so awesome, they certainly get 5 stars

Better than Intercom

Better than Intercom. Using them with VINTCER, works great.

"Powerful platform for making strong connection with customers"

What do you like best about LiveChat? My words to describe the amazing features of LiveChat will fall short, because it is diverse in its nature. While chatting I can easily tag the relevant person for the better insight of the discussions and also I can easily share the file in terms of attachments and I did not faced any difficulty in marking the important chats as archive, LiveChat is always accountable for the security of our data. What do you dislike about LiveChat? Since I have been ...

THESE GUYS ARE UNBELIEVABLE!!

THESE GUYS ARE UNBELIEVABLE!! I only registered this morning & the service I have been given is some of the finest I've ever seen! I had an online specialist that was available for me to talk to when I needed it & was always on hand with speedy answers and help (thank you Hanna!!) Not just that but within 10 minutes of advertising our new love chat option, it generated big views to ym site & a sale already!! Thank you so much guys! I wish I could give you 10 stars!

"An easy way to reach to your future customer!"

What do you like best about LiveChat? Absolutely easy to use! Nice UX/UI rounds everything up! What do you dislike about LiveChat? I wish that the chat widget has more variable settings like a different sound or effect. Recommendations to others considering LiveChat: I recommend LiveChat for every size of a company. You can generate leads and send every visitor a message! You enter prewritten messages and send them to your visitors. A great solution for everybody! What problems is LiveChat ...