LiveChat Reviews in February 2025: User Ratings, Pros & Cons

LiveChat is great solution for increasing customer satisfaction

PROS: LiveChat has great interface and you can even use it on Mac and Windows operation system. You can set specific time whenever the chat goes offline. You can easily sign-up and it doesn’t require credit card. With this tool you can keep in touch with your clients and provide them profiessional care and support. The product’s cutomer service is great, they are extremely helpful and always ready to help. The other thing that is great about this system is that when our customer team can’t ...

An indispensable communication tool.

PROS: We've finally found the missing link to our communication strategy: LiveChat. I love how it connects us to our customers easily. Through it, we can have a conversation with our customers in real-time. We've recently integrated this into our social media pages, and we noticed some benefits at once. Now, we can respond to queries without leading the customers away from our social media pages. Finally, LiveChat's support team has been attentive and responsive to our needs too.

A simple gateway for communication.

PROS: LiveChat is such an integral part of our communication strategy. It connects us with our clients so we can respond to their queries on-the-fly. Of course, it also offers tools that boost our productivity within our team. Some features that support this include report generation and tasking out tickets. I can easily offer support to our agents too. Whenever they get an especially difficult question, I can easily help them figure out how to best approach the situation. To top it all ...

"Livechat helped us to make a radical change in our company."

What do you like best about LiveChat? From the beginning it gave us confidence and speed in dealing with customers, we promote a fast and reliable service through our chat, being this compatible both in a web version and in a mobile version. The implementation is fast and reliable, it has helped us with the sales of services by adding a macro filter for the most frequently asked questions. What do you dislike about LiveChat? The sound of the chat is too unpleasant, although this makes it ...

"Using for virtual legislation for a non profit organization."

What do you like best about LiveChat? Easy to navigate and use this chat feature. What do you dislike about LiveChat? Nothing so far. The chat meets my standards. What problems is LiveChat solving and how is that benefiting you? Communucation/support for 600+ members during a virtual legislative session over zoom.

"Strong platform for strong consumer linkage"

What do you like best about LiveChat? My way to convey LiveChat's incredible features will be short, because they are diverse in nature. During chatting, I can conveniently label the property owner for a better insight into the discussion and can also easily share the file with regard to attachments. LiveChat has always been answerable for the protection of thei information and I have not faced any problems marking important chats in the archive. What do you dislike about LiveChat? It works ...

"Best Chat bot/Service out there"

What do you like best about LiveChat? The simplicity of the admin user experience. With a complex and large tool being able to simply set it up it makes the world a difference. What do you dislike about LiveChat? Nothing that we dislike so far and we have been using the program for just over two years now Recommendations to others considering LiveChat: If you are looking for a chat tool that covers automation, knowledge base options, customizable look and feel then this is the option for ...

"LiveChat: Good product. Chat with customers in real time"

What do you like best about LiveChat? Companies large and small use this product to meet the needs of their customers. Easy to use for all ages. Provide quick access to answer questions and complaints. What do you dislike about LiveChat? We need more chat agents. Modify the automatic greeting to make it more attractive. Compared to others, it's a bit expensive. Recommendations to others considering LiveChat: This is good for all companies, but not for new companies because it is a bit ...

"LiveChat helps me to have instant communication with the support."

What do you like best about LiveChat? It helps to have a very important and positive efficiency for my clients because it provides an exclusive support with help desk. It has really determined a logical way to replenish a good service, it works perfectly with a very complete system of tickets and live chat. What do you dislike about LiveChat? I would like the software to be much cheaper, you have more expensive plans than other software from your competition. Recommendations to others ...

I love your product but too expensive...

I love your product, but unfortunately, I stopped using it a few months ago. I give you 4 stars after all because your system is of the best I have ever used.I stopped because I wanted to use everything, Live Chat, Chat Bot, Help Desk, Knowledge base, etc... I ended with 5 invoices summing too much for my budget.The best would be some low budget plan with one single invoice. My company never pays yearly; all services are payed monthly so that is not an option.That said I recommend LiveChat. ...