LiveChat Reviews in February 2025: User Ratings, Pros & Cons

"Great Overall Program!"

What do you like best about LiveChat? User-friendly. Canned replies can include a photo, so your customers know they are speaking to an actual person What do you dislike about LiveChat? It's only one flaw that I dislike: there is no Dark Mode, which would reduce eye strain when chatting repeatedly. What problems is LiveChat solving and how is that benefiting you? Our company's LiveChat feature allows our customers to contact a customer service representative for questions and concerns about ...

"Great Overall Program!"

What do you like best about LiveChat? User-friendly. Canned replies can include a photo, so your customers know they are speaking to an actual person What do you dislike about LiveChat? It's only one flaw that I dislike: there is no Dark Mode, which would reduce eye strain when chatting repeatedly. What problems is LiveChat solving and how is that benefiting you? Our company's LiveChat feature allows our customers to contact a customer service representative for questions and concerns about ...

"LiveChat Takes on Live Chat for Businesses"

What do you like best about LiveChat? LiveChat is an easy to set up Chat tool for your website, with extremly good customer service while offering full transparency/communication for your business. What do you dislike about LiveChat? Only down side of Live Chat is their servers can get overran if you have a lot of people in the queue. Recommendations to others considering LiveChat: Highly recommend using LiveChat. Easy to set up, and their team offers plenty of support to help you set up ...

"Great service for businesses"

What do you like best about LiveChat? Very helpful feature to add to a website, especially for a business that is patient-based or client--based. What do you dislike about LiveChat? I wouldn't say there is anything I dislike about Live Chat. What problems is LiveChat solving and how is that benefiting you? Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service.

"Great service for businesses"

What do you like best about LiveChat? Very helpful feature to add to a website, especially for a business that is patient-based or client--based. What do you dislike about LiveChat? I wouldn't say there is anything I dislike about Live Chat. What problems is LiveChat solving and how is that benefiting you? Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service.

"Livechat - 6 month review"

What do you like best about LiveChat? Detailed user information in the platform, & Mobile App availability, customization of the interface, and integration with website What do you dislike about LiveChat? Unlike the browser chat, the desktop app will automatically timeout due to inactivity, making it counterintuitive when handling other tasks and not actively clicking or scrolling in the app. What problems is LiveChat solving and how is that benefiting you? Interaction with visitors to our ...

"Solid Live Chat Capability"

What do you like best about LiveChat? It does what it needs to. Live Chat is a simple app that does exactly what it's supposed to What do you dislike about LiveChat? It would be nice if there were more functions. I would like to be able to see what is inside a customer's cart from the Live Chat. Additionally, I would like to imbed links into specific words. For instance, in an email (Gmail)l, I can say "Click Here" and embed a link to whatever I want. I cannot do this in Live Chat. What ...

"Improved how quickly we responded to customers."

What do you like best about LiveChat? Livechat provides advanced data and analytics regarding how users of our app. Interact with my company's customer service agents. Some of the vital data commonly provided by Livechat includes how long it took the sales and marketing team to resolve tickets opened by customers, the average rating given by customers after a case was resolved, and of course the percentage of customer chats missed by our agents. What do you dislike about LiveChat? At the ...

"Live chat review"

What do you like best about LiveChat? Helpful to stay connected with team members and communicate more efficciently What do you dislike about LiveChat? I do not have any issues with live chat. What problems is LiveChat solving and how is that benefiting you? LiveChat has made communication easier through the interface and ease of use and allows more connection between team members when it matters most.

"Great Way To Deliver Quality Customer Service"

What do you like best about LiveChat? Really clean UI on both the front end and back end. Really easy for our customer service team to use and also for our customers to ask questions. What do you dislike about LiveChat? I wish there was more robust reporting available with this app. What problems is LiveChat solving and how is that benefiting you? We’re tying up less of our customer service team with phone calls and they’re able to carry out multiple LiveChats at once which means we’re ...