LiveCall Reviews in January 2025: User Ratings, Pros & Cons

"Simple and Effective"

What do you like best about LiveCall? Great tool for lead capture and customer service. Provides a pathway for upfront communication with potential clients and business leads. Easy to install plug-in and simple to use for the most part. Easily integrates into any existing customer service interface. What do you dislike about LiveCall? Not the most intuitive back end user interface, especially for individuals with limited knowledge in technology. Occasional system failure occurs as well, ...

"I've started receiving inbound inquiries even before launching my business website"

What do you like best about LiveCall? The software is very easy to set up. You just need to register and paste JS code on the website (in my case I've used Wordpress plugin). I run a new bridal gowns brand and basically look for any girls that want to look beautiful and comfortable on their wedding day. We haven't officially launched yet, but we have some visitors on our 'coming soon' website. Before we started using LiveCall nobody contacted us. Since we've started offering free callback ...

"Satisfied customers!"

What do you like best about LiveCall? With Livecall we started receiving around 50% more calls than before. That plugin is a new type of customer support approach. I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal. If you care ...

"Satisfied customers!"

What do you like best about LiveCall? With Livecall we started receiving around 50% more calls than before. That plugin is a new type of customer support approach. I like Livecall also as a lead capture. The website visitors very often are curious about the promise of calling them back in 25 seconds so they trying to test that plugin. That's a good way to get high-quality leads. Moreover, once you talk with them through the phone it's easier to build trust and close the deal. If you care ...

"Best software for customer service!"

What do you like best about LiveCall? It shows the "human face" of the company. People still want to talk, before they make their purchase. Especially if the product is premium and in many cases requires customization. People like this communication channel, because it is very quick and convenient. It also increases conversions - both online purchases and inbound sales inquiries. Since we have installed LiveCall and started offering immediate callbacks, we see around 40% increase in our ...

"Easy to use and helpful"

What do you like best about LiveCall? It is very easy to use and it is low on cost. What do you dislike about LiveCall? It seems to have connectivity issues sometimes. Recommendations to others considering LiveCall: It is an affordable way to do conference calls. What problems is LiveCall solving and how is that benefiting you? IP Calls and conferences.

"It was an awesome experience"

What do you like best about LiveCall? Getting to know the person that you're talking to What do you dislike about LiveCall? Nothing to dislike. I love everything about it What problems is LiveCall solving and how is that benefiting you? It makes it easier to talk to customers/reps to get help with what you need

"Seamless, Easy to use software."

What do you like best about LiveCall? If you would like to have your customers happy because they can reach you easier; and more leads becoming paying customers, then Live Call is the tool you want to use. Simple, easy to use, and excellent customer service from the Live Call team. Almost little to no training is required to learn how to use this software from seasoned CSRs to entry level workers. What do you dislike about LiveCall? There are sometimes system outages or call failures that ...

"Love LiveCall"

What do you like best about LiveCall? The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. What do you dislike about LiveCall? When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of ...

"Love LiveCall"

What do you like best about LiveCall? The support itself from the LiveChat team is the most effective part of the toolkit as they help and educate to maximise the potential of every aspect, from their help articles to their own agents on chat right through to the team and beyond. What do you dislike about LiveCall? When starting out, it would be good to have a simple list of what to look out for to save sometimes asking a question that could be easily answered if you were aware of ...