LiveAgent Reviews in April 2025: User Ratings, Pros & Cons

Review on behalf of Maxerience INC

PROS & CONS What are the best aspects of this product? Overall, my experience of LiveAgent and their support of customers has been wholly positive. My use case is basic so I can't comment about all the features and uses of LiveAgent because I don't utilize all that's available. It has certainly delivered all I required from a support desk and more. What aspects are problematic or could work better? Possibly a bit more customization on the support portal look and feel would be nice. Are ...

Best Chat / Integration for the Price

PROS & CONS What are the best aspects of this product? Amazing set of features at great price. Whatsapp coming soon and that will be awesome. What aspects are problematic or could work better? The Web App reload too many times and is really annoying. What features/services would you like to see in future versions of this product? Whatsapp and Chat Bots What specific problems in your company were solved by this product? Customer Service and Chat in one solution. Are you a current ...

Great tool to turn website visitors into customers!

PROS & CONS What are the best aspects of this product? Allows us to connect with our website visitors and convert them from just "browsers" to, at the very least, warm leads for our sales reps to close. What aspects are problematic or could work better? The only issue is that you need someone with a bit of coding knowledge to implement the chat button at the beginning. What features/services would you like to see in future versions of this product? I'd like to see a more robust mobile ...

LiveAgent keeps your mailbox organized

PROS & CONS What are the best aspects of this product? The most beneficial feature for our company was the shared mailbox which allows an improved overview for the whole team. What aspects are problematic or could work better? The LiveAgent IOS App does not satisfy the requirements that we have. Many features from the desktop app are missing. Are you a current user of this product? Yes

Great tool for customer service at scale.

PROS & CONS What are the best aspects of this product? We receive a lot of emails and chats so liveagent helps a lot with managing that level of interaction. What aspects are problematic or could work better? Poor statistics and reporting, a more granular approach would be better. What features/services would you like to see in future versions of this product? Better stat reporting What specific problems in your company were solved by this product? We use LiveAgent to have a unified ...

Very efficient service

PROS & CONS What are the best aspects of this product? The software suggest product has been extremely helpful in increasing the productivity of my team. Our strategy has become easier to achieve. What aspects are problematic or could work better? The customer support was not always available and we had to wait in the phone queue to be served. Other than that everything went smoothly. Are you a current user of this product? No

Liveagent had so many more uses than we expected!

PROS & CONS What are the best aspects of this product? The ability to have our emails, live chat, ticket system and social all in one place makes life so much easier for our business as we grow. The ticket system is my favourite feature as it is so easy to organise. It's good that we can customise the look of our custom pages and chat as well. What aspects are problematic or could work better? Maybe some more theme options, a bit more web 2.0 friendly in style on custom forms. Are you ...

Excellent Customer Service Solution

PROS & CONS What are the best aspects of this product? very fast support if you have an issue, live chat is very professional and helpful. Multi domain support. What aspects are problematic or could work better? Be good if it linked to whatsapp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface. What features/services would you like to see in future versions of this product? whatsapp business What specific ...

Excellent email ticket system alternative

PROS & CONS What are the best aspects of this product? A great alternative to managing emails, now I have a ticket system and can automatically assign a support ticket to different agents based on factors of my choice; this was the solution we needed to scale. What aspects are problematic or could work better? nothing I can speak on , no problems so far. What features/services would you like to see in future versions of this product? WhatsApp Business What specific problems in your ...

Great software for custom forms and live chat

PROS & CONS What are the best aspects of this product? making custom forms so i can add one to a post checkout, for users to complete and give me the informaiton i need to get started. What aspects are problematic or could work better? logs you out all the time for non activity, so no way to keep livechat online all day without taking up time (for a new biz with little activity) What features/services would you like to see in future versions of this product? keep livechat logged in ...