LiveAgent Reviews in April 2025: User Ratings, Pros & Cons

"I really like LiveAgent!"

What do you like best about LiveAgent? The customer service is excellent and they are always willing to help. The product is great and easy to use even for new employees. What do you dislike about LiveAgent? The UI could use an update. Other than that, it is a great tool for customer support. Nothing really to complain about. What problems is LiveAgent solving and how is that benefiting you? We were solving the problem of customer support by providing a live chat feature on our website. ...

"I really like LiveAgent!"

What do you like best about LiveAgent? The customer service is excellent and they are always willing to help. The product is great and easy to use even for new employees. What do you dislike about LiveAgent? The UI could use an update. Other than that, it is a great tool for customer support. Nothing really to complain about. What problems is LiveAgent solving and how is that benefiting you? We were solving the problem of customer support by providing a live chat feature on our website. ...

"The most powerful customer service tool yet"

What do you like best about LiveAgent? LiveAgent is incredibly comprehensive and detailed in every area of their dashboard, reporting, and ticketing experience. It's no surprise that it truly is one of the most powerful tools available in customer service. What do you dislike about LiveAgent? I haven't found anything that I dislike yet. What problems is LiveAgent solving and how is that benefiting you? I trialled LiveAgent for customer service and ticketing services, and it is in the top ...

"The most powerful customer service tool yet"

What do you like best about LiveAgent? LiveAgent is incredibly comprehensive and detailed in every area of their dashboard, reporting, and ticketing experience. It's no surprise that it truly is one of the most powerful tools available in customer service. What do you dislike about LiveAgent? I haven't found anything that I dislike yet. What problems is LiveAgent solving and how is that benefiting you? I trialled LiveAgent for customer service and ticketing services, and it is in the top ...

"Recommend!"

What do you like best about LiveAgent? Knowledge base = everything under one roof Support = extrem helpful employees Easy usage = easy onboarding of new agents What do you dislike about LiveAgent? Less advanced reporting and slower development of new features/improvements What problems is LiveAgent solving and how is that benefiting you? Customer Care Team = email communication with clients (bug reporting, Q&A, customisations, upsells) Knowledge base = FAQ section for clients

"Recommend!"

What do you like best about LiveAgent? Knowledge base = everything under one roof Support = extrem helpful employees Easy usage = easy onboarding of new agents What do you dislike about LiveAgent? Less advanced reporting and slower development of new features/improvements What problems is LiveAgent solving and how is that benefiting you? Customer Care Team = email communication with clients (bug reporting, Q&A, customisations, upsells) Knowledge base = FAQ section for clients

"Liveagent as internal Helpdesk"

What do you like best about LiveAgent? The customizability is great. The landing page for the users was easy to create, the designs are modern and absolutely great. What do you dislike about LiveAgent? We found a bug which we sent to the developers. It took a few days, but the bug was resolved. What problems is LiveAgent solving and how is that benefiting you? We previously had the problem, that the tickets we had in our old system, were often unreliably sent to us. LiveAgent on the other ...

"Liveagent as internal Helpdesk"

What do you like best about LiveAgent? The customizability is great. The landing page for the users was easy to create, the designs are modern and absolutely great. What do you dislike about LiveAgent? We found a bug which we sent to the developers. It took a few days, but the bug was resolved. What problems is LiveAgent solving and how is that benefiting you? We previously had the problem, that the tickets we had in our old system, were often unreliably sent to us. LiveAgent on the other ...

"I would recommed LiveAgent"

What do you like best about LiveAgent? LiveAgent is a perfect tool for every company that wants to offer the best customer service to their clients. Assigning tickets to agents and the feature to postpone them is really helpful and one of the best features. Ever since I am using LiveAgent, my work has been easier and communication with customers is easier and faster. What do you dislike about LiveAgent? I don't have anything negative to say, my experience with LiveAgent has only been ...

"I would recommed LiveAgent"

What do you like best about LiveAgent? LiveAgent is a perfect tool for every company that wants to offer the best customer service to their clients. Assigning tickets to agents and the feature to postpone them is really helpful and one of the best features. Ever since I am using LiveAgent, my work has been easier and communication with customers is easier and faster. What do you dislike about LiveAgent? I don't have anything negative to say, my experience with LiveAgent has only been ...