LiveAgent Reviews in April 2025: User Ratings, Pros & Cons

"Effective client support tool to manage multiple businesses in one single dashboard"

What do you like best about LiveAgent? It helps me to organize multiple client engagement points into an easy to use one single dashboard. Several effective options to categorize tickets and agent management. What do you dislike about LiveAgent? It would be better if we had an option to customize UI (colors, typos) What problems is LiveAgent solving and how is that benefiting you? Managing multiple chats and web form accounts using a minimum number of support agents.

"Effective client support tool to manage multiple businesses in one single dashboard"

What do you like best about LiveAgent? It helps me to organize multiple client engagement points into an easy to use one single dashboard. Several effective options to categorize tickets and agent management. What do you dislike about LiveAgent? It would be better if we had an option to customize UI (colors, typos) What problems is LiveAgent solving and how is that benefiting you? Managing multiple chats and web form accounts using a minimum number of support agents.

"Really helpful help desk app!"

What do you like best about LiveAgent? The ability to use canned responses is fantastic and has saved me a lot of time. I also really appreciate the ability to create custom fields to capture important customer information. What do you dislike about LiveAgent? Sometimes I find the interface a bit confusing. Took me a while to get used to it at first. No other serious issues besides that. What problems is LiveAgent solving and how is that benefiting you? We were looking for a customer ...

"Really helpful help desk app!"

What do you like best about LiveAgent? The ability to use canned responses is fantastic and has saved me a lot of time. I also really appreciate the ability to create custom fields to capture important customer information. What do you dislike about LiveAgent? Sometimes I find the interface a bit confusing. Took me a while to get used to it at first. No other serious issues besides that. What problems is LiveAgent solving and how is that benefiting you? We were looking for a customer ...

"A great experience!"

What do you like best about LiveAgent? The best thing thing is that the free plan is not so limited and can be used on low - visitors websites! also it's so good that I can make agents accounts easily and the interface is so friendly! What do you dislike about LiveAgent? May be the mobile app is not easily accessible? I have tried to install it and I think that it's not available so I had to use the mobile version, this could be improved. What problems is LiveAgent solving and how is that ...

"A great experience!"

What do you like best about LiveAgent? The best thing thing is that the free plan is not so limited and can be used on low - visitors websites! also it's so good that I can make agents accounts easily and the interface is so friendly! What do you dislike about LiveAgent? May be the mobile app is not easily accessible? I have tried to install it and I think that it's not available so I had to use the mobile version, this could be improved. What problems is LiveAgent solving and how is that ...

"Very reliable web chat"

What do you like best about LiveAgent? Software is extremely easy to use. We assign our office managers to the software and they've picked up on it immediately with almost no training. What do you dislike about LiveAgent? We use the software for only chat and frankly there is nothing we dislike about it. It is very reliable software. What problems is LiveAgent solving and how is that benefiting you? LiveAgent allows website visitors to get their immediate questions answered. We should warn ...

"Great Value for Live Chat Tools and Features"

What do you like best about LiveAgent? LiveAgent offers a comprehensive suite of tools to support live chat services on your website. One of my favorite features is location reporting (showing where in the world the user is located) as well as the ability to push a chat invitation to the user as they browse your website. What do you dislike about LiveAgent? I think the only downside that I've encountered is the requirement to log in to your account frequently to keep the account active. I ...

"Great Value for Live Chat Tools and Features"

What do you like best about LiveAgent? LiveAgent offers a comprehensive suite of tools to support live chat services on your website. One of my favorite features is location reporting (showing where in the world the user is located) as well as the ability to push a chat invitation to the user as they browse your website. What do you dislike about LiveAgent? I think the only downside that I've encountered is the requirement to log in to your account frequently to keep the account active. I ...

"Very reliable web chat"

What do you like best about LiveAgent? Software is extremely easy to use. We assign our office managers to the software and they've picked up on it immediately with almost no training. What do you dislike about LiveAgent? We use the software for only chat and frankly there is nothing we dislike about it. It is very reliable software. What problems is LiveAgent solving and how is that benefiting you? LiveAgent allows website visitors to get their immediate questions answered. We should warn ...