LiveAgent Reviews in April 2025: User Ratings, Pros & Cons

"A great product for phone integration and internal and customer chat"

What do you like best about LiveAgent? I like this solution because it is simple and easy to use their system. Because it is very flexible and great for live chat. I like that it is highly efficient and offers reporting features, and the user interface is excellent because it shows valuable information and can be used in the background. What do you dislike about LiveAgent? Once implemented and everything well configured, we do not see any problem. What problems is LiveAgent solving and how ...

"An easy to use and implement customer service tool"

What do you like best about LiveAgent? I like that it is very flexible and easy to use, plus the security is perfect and meets our needs. I also like that its implementation was too easy, more than we expected, and its price is totally affordable for any small or large company. What do you dislike about LiveAgent? Nothing specific. Currently, it continues to give good benefits, and I don't see anything negative about it. What problems is LiveAgent solving and how is that benefiting you? A ...

"Great software very good and intuitive with good documentation to understand everything easily"

What do you like best about LiveAgent? I like most of its features, user interface and ease of use. It is a help desk software that offers excellent features, and I like that it is easy to access, and the integrated chat is awesome. It is fantastic software. I like it very much. What do you dislike about LiveAgent? These were just early implementation issues that we were able to fix easily. What problems is LiveAgent solving and how is that benefiting you? It helps a lot; above all, it ...

"A ticketing software with great help desk features"

What do you like best about LiveAgent? I like the user interface, and that multiple people can use it simultaneously without complications. I also like quality reports, and the product price is reasonable and can be implemented in a few steps. What do you dislike about LiveAgent? Until now, very few times have we found errors. But they have not been anything serious for us. What problems is LiveAgent solving and how is that benefiting you? We are using it for the help desk, live chat and ...

"Very good chat app tool to increase work efficiency"

What do you like best about LiveAgent? I like it because it is a platform that is easy to use and offers good features. One of its features that I like is adding tickets to agents, sharing the mailbox, and removing support, which is excellent. I also like the user interface and the dashboard. That is easy to use. What do you dislike about LiveAgent? So far no problems with the service. Everything is very positive with LiveAgent. What problems is LiveAgent solving and how is that benefiting ...

"A simple secure centralised platform"

What do you like best about LiveAgent? A fantastic platform for business centralisation of all my tickets live chat and so much more great work guys What do you dislike about LiveAgent? Not a bad word to say fantastic platform which very well no problems so far What problems is LiveAgent solving and how is that benefiting you? Centralising data in order to be much more efficient and professional

"The best Customer Service Platform ever"

What do you like best about LiveAgent? The security, the user Friendly, The way that it is easy to set up, easy to integrate, and easy to manage and use, there is no problem with the communication, or even a single mistake, honestly the best of the best. What do you dislike about LiveAgent? The price, it is kinda expensive; when you only need chat and web call support, there is only a bundle of 49 USD for agents, it should be amazing if they create package deals like only chat and web call ...

"Our experience with Liveagent"

What do you like best about LiveAgent? Very flexible. Can meet the needs of companies of different sizes, great VFM and excellent support from the team What do you dislike about LiveAgent? So far, I see none. Live agent is straightforward What problems is LiveAgent solving and how is that benefiting you? We need a speedy and professional customer service system which is affordable and straightforward to use

"Best Platform!"

What do you like best about LiveAgent? The way it can easily be integrated to multiple websites giving the customers a great experience. What do you dislike about LiveAgent? I'm unsure if this is a feature I just haven't found but I would like to see agent history - not only when they're active but what they're doing while signed in even if not taking calls/chats/emails. What problems is LiveAgent solving and how is that benefiting you? It has made my team's job easier by becoming a ...

"How LiveAgent has Improved Our Call Center Support to our clients"

What do you like best about LiveAgent? High availability, simple to use, security for agents is high, and integration with other platforms is simple. users needed only limited training to understand how to use LiveAgent What do you dislike about LiveAgent? The LiveAgent package is not available to host on-prem. Due to regulations, you would prefer to host it in house to have full control. but the features for that are limited. What problems is LiveAgent solving and how is that benefiting ...