LiveAgent

All the features you need at a very affordable cost + impressive CS 10/10

PROS & CONS What are the best aspects of this product? The fact that you can add functionalities to your agent based on your needs. What aspects are problematic or could work better? Haven't found one yet! What features/services would you like to see in future versions of this product? I have all the features I need for now. What specific problems in your company were solved by this product? Chat, Knowledge Panel & Ticketing :) Are you a current user of this product? Yes

Best value for money ticketing system!

PROS & CONS What are the best aspects of this product? Easy to use and set up, has lots of useful features - for me personally especially the tags automation (rules, and times rules) which help to manage your tickets. On top of that you can connect your VOIP phone and see the recorded phone calls in the ticket, see all the emails you send and recieved from the clients, have notes, postponed the tickets as you like. I created folders and with the tags it really works great! On top of ...

Great customer support software!

What do you like best? The simplicity of the integration is amazing, you can start using Live agent on your website right away What do you dislike? Maybe a little bit more scale of personalization and customizations would be appreciated. What problems are you solving with the product? What benefits have you realized? A live agent is a really efficient tool to use, I can solve my tickets really fast! Once you understand it, it's really intuitive.

Amazing multi-channel help desk software!

What do you like best? All the communications for ticketing are connected in one platform. Emails, chats, calls, social media mentions are in one inbox where you can create also automatizations. What do you dislike? I would like to have more features in the first tier of their Pricing. What problems are you solving with the product? What benefits have you realized? We have reduced the solving time for each ticket. It also helped us to solve the tickets more effectively.

Great product, helpful staff and integration

What do you like best? Automated ticket assignment on bespoke forms. User controls, roles and departments. What do you dislike? we're currently using over 35 ticket licences. If I want to add 5 live chat accounts, I would have to upgrade all 35 accounts. Different types of licences on the same overall account would be a nice touch. What problems are you solving with the product? What benefits have you realized? Auto assigning of tickets where possible to cut back on manual ...

THIS IS A GREAT VALUE FOR THE MONEY?

What do you like best? I LOVE CUSTOMER SERVICE AND I TRULY LOVE HOW THIS PLATFORM OFFERS A CHAT FEATURE, KNOWLEDGE BASE AND EVEN A CALL CENTER OPTION... THE PRICE IS RIGHT AND YOU CAN GROW WITH THE PLATFORM AS YOUR BUSINESS GROWS, I LOVE THE CALL LOG FEATURE ,BEING ABLE TO CREATE YOUR OWN FAQ'S AND KNOWLEDGE BASE FOR MY AFFILIATES AND CUSTOMER'S ALIKE... THANK YOU LIVE AGENT... What do you dislike? I DON'T LIKE THE PRICE PER USER...I NEED AT LEAST 7 TO EIGHT USERS ...THAT CAN BE ...

The best ticketing software on the market

PROS & CONS What are the best aspects of this product? The price of this software in comparison with the other options on the market is superb. The liveagent software not only provides us a brilliant email ticketing software but a fully fledged call center and reporting system to manage your business. What aspects are problematic or could work better? One area we would like to see an improvement is how it manages the emails in tickets when the chain is very long. It would be nice to not ...

Easy to use with good features

What do you like best? I like using liveagent because it allows all of our team to work in the same space but can easily see previous tickets with information on what has previously been done for that customer or ticket. It is really good that phone calls and chats can all also be part of a ticket, and you can merge tickets so that all of the customer's contact is in one place if they have come through on different tickets. What do you dislike? There isn't much that I dislike about ...

The best help desk software on the market

What do you like best? Liveagent has completely changed how our company manage our customer interactions. The software is brilliant for anyone who has multiple points of contact with customers. The priority system and the SLA set up have allowed us to streamline our interactions and not only provide a better level of service to our customers but the staff are also happier as the system makes their life easier. What do you dislike? My only minor issue with liveagent would be the ...

Simple Integration

What do you like best? The ease of which we were able to integrate there API v3 system in to our site, this is a major step forward for us and has removed the errors we got from our previous system where it was email based. What do you dislike? The I-pad app needs a little bit of work to bring it up to the web based version status What problems are you solving with the product? What benefits have you realized? It is allowing us to send tickets direct to the department instead ...