LiveAgent Reviews in March 2025: User Ratings, Pros & Cons

"My little review on this great table helper product"

What do you like best about LiveAgent? I like that it integrates easily and provides a great experience with its good user interface. It is definitely great to be able to manage tickets and give the best possible support to users. What do you dislike about LiveAgent? Nothing I can say negative about LiveAgent. What problems is LiveAgent solving and how is that benefiting you? It solves our problems because the service is excellent and it integrates easily to our websites, in addition to ...

"Great tool with good live chat features and easy to use"

What do you like best about LiveAgent? I like that you can send chat invites to users while they are on our website. It's a great tool as well as being easy to set up and not that much work to use. I like the interface and that it is a straightforward and helpful help desk. What do you dislike about LiveAgent? So far, this works very well with our team because it is a handy system. What problems is LiveAgent solving and how is that benefiting you? We use it as a help desk to solve user ...

"Liveagent Very Useful"

What do you like best about LiveAgent? It's all in one - chat, email, calls. Knowledge-based option. What do you dislike about LiveAgent? There is no app option, browser-based only. What problems is LiveAgent solving and how is that benefiting you? Makes our ticketing system organized.

"A must for Customer Support Team"

What do you like best about LiveAgent? I like it because it is easy to navigate and very straight forward features. It helps our customer support team to be able to provide great service to our customers. Easy to track the status of pending chats and tickets. What do you dislike about LiveAgent? I don't have issues with it. everything are working well with our team. Able to access features that other system like Meta Business suite don't have. I can't think of anything that I don't like ...

"Simple and user friendly Customer Support Software"

What do you like best about LiveAgent? Liveagent is the best customer support software I have used, it is simple and very user friendly compared to other help desk software. The interface is very near and clean for the agents so they can manage more tickets quickly. The customer interface is also clean and work well with frustrated customers. What do you dislike about LiveAgent? Search function need little more improvement, rest is very good. What problems is LiveAgent solving and how is ...

"User experience with this live support tool"

What do you like best about LiveAgent? I like it because it greatly reduces support and ticketing time. Their control panel is also great because it's easy to use, and I really like the mail management and the fact that you can create agent accounts. It is support software that provides a good experience and convenience. What do you dislike about LiveAgent? The documentation is complete, but I feel it needs more details for some functions. What problems is LiveAgent solving and how is that ...

"Excellent tool with great functions very effective"

What do you like best about LiveAgent? I like the user interface. I like how easy it is to email tickets. The customization options make sense. The program is easy to use. I like the ability to submit a ticket via email. What do you dislike about LiveAgent? Ticket merging can make the merged ticket unsearchable. The only drawback I have experienced is random site crashes. What problems is LiveAgent solving and how is that benefiting you? The software is easy to use and provides all the ...

"A great software to support our clients in a more comfortable way"

What do you like best about LiveAgent? This tool has many great features, such as ticketing, live chat, and an email tool to support the chat, and everything works great, so I like this tool. What do you dislike about LiveAgent? I think there are only small inconveniences to start a session, but it is the least of them for now. What problems is LiveAgent solving and how is that benefiting you? It is being used to easily communicate with customers and provide them with the best possible ...

"Great easy and helpful service for simple ticketing and live chat service"

What do you like best about LiveAgent? I like all its features because they are helpful, easy to use, and therefore excellent. I also like its wide variety of functions and interface. Another thing I liked was the live chat widgets and the fact that you can easily manage the contact forms. What do you dislike about LiveAgent? If there was something I did like, I could write about it, but for now, everything is going very well on the right track. What problems is LiveAgent solving and how is ...

"Software with excellent features for technical support in a unique and intuitive way"

What do you like best about LiveAgent? I like that it provides excellent features for great customer support, plus it's quick to load and set up. I also like that it can be integrated into other social platforms and streamline customer communications. What do you dislike about LiveAgent? Honestly, I have not had any problems; I have only seen improvements in some of its functions. What problems is LiveAgent solving and how is that benefiting you? This solution is unique because it is ...