LiveAgent Reviews in March 2025: User Ratings, Pros & Cons

"Live agent is a very simple and good platform, and provides a very good experience"

What do you like best about LiveAgent? I liked the most that the live agent has a lot of options for automated work. What do you dislike about LiveAgent? I didn't like the fact that the text could not be translated in real-time, for example, I could write in English and the text would be immediately translated into German. What problems is LiveAgent solving and how is that benefiting you? I work as a support agent in an online casino and I use a live agent all the time, I am very satisfied ...

"Good service of Live Agent"

What do you like best about LiveAgent? the creation of a web for create ticket and the simplicity of the app for mobile What do you dislike about LiveAgent? everything is okay, I dont have any problem at all What problems is LiveAgent solving and how is that benefiting you? I'm an IT freelancer, and this platform allow me to do better service to my clients,

"2 years and will continue using..."

What do you like best about LiveAgent? We love how simple Live Agent is to use and we find it really easy to use for multiple sites that we manage. They have many different benefits that helps our business take it to the next level. What do you dislike about LiveAgent? I would like to see integration with X.com and Instagram/threads. What problems is LiveAgent solving and how is that benefiting you? It's allow us to connect to our customers as well as having everything all in one location ...

"LiveAgent has become an indispensable tool for our company"

What do you like best about LiveAgent? Very easy to use, lots of flexibility which doens't get in the way when features are not required. Reasonable pricing. Very reliable: never had an issue or a shortage in years. What do you dislike about LiveAgent? Integration with 3CX VoIP PBX and some CRM software would be handy. What problems is LiveAgent solving and how is that benefiting you? We have been using LiveAgent to tame the flow of requests which grew both in number and complexity as our ...

"Great helpdesk platform"

What do you like best about LiveAgent? It's very configurable and affordable. Once it's set up, you're pretty much good to go and can focus on managing your support rather than managing the software. Customer support is easy to reach for 1:1 help, though I've really only needed to do that in the initial implementation. What do you dislike about LiveAgent? The automations can be a bit confusing to set up, and there are some limitations to what can be included in notification emails that are ...

"Change my way to work"

What do you like best about LiveAgent? Remind me to reply email and give email category. Also client not receive unuseful email notifcation but just an email What do you dislike about LiveAgent? I prefer delete email more easy, there is too many click to do What problems is LiveAgent solving and how is that benefiting you? Lost email forgot to send quote call back client

"Serves our needs for an eCommerce and Brick & Mortar Store."

What do you like best about LiveAgent? It's value-proposition for features compared to price. It serves our needs to handle email customer support while also letting our logisitic departments know what is going on. What do you dislike about LiveAgent? In a perfect world, it would integrate more into our other tech solutions but that's more of an extra bonus than a knock against LiveAgent. What problems is LiveAgent solving and how is that benefiting you? We can better keep track of customer ...

"Great product so far! Still trying out a few features"

What do you like best about LiveAgent? The ability for our team to have full control of how everything looks, functions, and best of all the ability to have our agents work directly with our potential customers. What do you dislike about LiveAgent? Nothing so far. Things have been good. Salesforce Integration would be nice to be able to customize a little further, but our support team at Liveagent is working on this for us! What problems is LiveAgent solving and how is that benefiting ...

"Velká spokojenost"

What do you like best about LiveAgent? Pro nasši firmu si myslím bude sloužit dobře. Jako menší firma do 50 zaměstnanců je to ideální nástroj.(I pro mnohem větší nemáme moc šanci využít maximální potencionál této služby). What do you dislike about LiveAgent? Zatím nemá funkční napojení na Instagram DMs Za mě velká cena produktu What problems is LiveAgent solving and how is that benefiting you? Odpovídání dotazům a stížnostem našich zákazníků

"Very good help."

What do you like best about LiveAgent? How easy it is to use. The setup and configuration is very user friendly. What do you dislike about LiveAgent? Nothing, it is a great system and works well for me. What problems is LiveAgent solving and how is that benefiting you? LiveAgent is automating the whole live chat process. Before we used LiveAgent, we only took calls.