LiveAgent

Liveagent had so many more uses than we expected!

PROS & CONS What are the best aspects of this product? The ability to have our emails, live chat, ticket system and social all in one place makes life so much easier for our business as we grow. The ticket system is my favourite feature as it is so easy to organise. It's good that we can customise the look of our custom pages and chat as well. What aspects are problematic or could work better? Maybe some more theme options, a bit more web 2.0 friendly in style on custom forms. Are you ...

Excellent Customer Service Solution

PROS & CONS What are the best aspects of this product? very fast support if you have an issue, live chat is very professional and helpful. Multi domain support. What aspects are problematic or could work better? Be good if it linked to whatsapp business. The backend, although simple to use, is a bit old looking and could be maybe more modern in its design and interface. What features/services would you like to see in future versions of this product? whatsapp business What specific ...

Excellent email ticket system alternative

PROS & CONS What are the best aspects of this product? A great alternative to managing emails, now I have a ticket system and can automatically assign a support ticket to different agents based on factors of my choice; this was the solution we needed to scale. What aspects are problematic or could work better? nothing I can speak on , no problems so far. What features/services would you like to see in future versions of this product? WhatsApp Business What specific problems in your ...

The best option to a fast and effective support

PROS & CONS What are the best aspects of this product? We've been using LiveAgent for handling our collaborations with affiliates. It is by far the best option to make supporting much easier, especially if you're working with so many of them and they connect you frequently. I appreciate the team for their constant efforts to improve their software and also their brilliant helpful customer support. Kudos to you guys What aspects are problematic or could work better? Nothing specific Are ...

Overall a good Software

PROS & CONS What are the best aspects of this product? Facebook or emails are put together in one inbox, which gives a very good overview! What aspects are problematic or could work better? Honestly there isn’t a lot to complain about! What features/services would you like to see in future versions of this product? For the moment there isn’t something i lack of. Are you a current user of this product? No

Overall very satisfied!

PROS & CONS What are the best aspects of this product? It's an easy way to manage all our emails which allows us to save a lot of time. What aspects are problematic or could work better? it already happened that it took some time to enter the platform after I logged in. What features/services would you like to see in future versions of this product? Fix some small bugs, integration of email software in a website What specific problems in your company were solved by this product? A ...

Best Email Management Software I've seen

PROS & CONS What are the best aspects of this product? So easy to use for email management. It helps me a lot managing my emails What aspects are problematic or could work better? Sometimes there are weird errors which opo up but it's still working properly What features/services would you like to see in future versions of this product? - Better IOS App - Fix of bugs - Email specific time sender - Integration of Email software in a website What specific problems in your company were ...

LiveAgent is great!

PROS & CONS What are the best aspects of this product? It can hold multiple brands withing 1 program. Witch was the problem that LiveAgent solved for us. What aspects are problematic or could work better? Connecting to the SMTP could be a bit easier. What features/services would you like to see in future versions of this product? We would like to see an Win10 desktop app. What specific problems in your company were solved by this product? 1 copany - 5 brands. before we needed 5 ...

Switching to Live Agent really helped our customer experience.

PROS & CONS What are the best aspects of this product? I really love the "tags" within Live Agent that help us to organize tickets into different categories and keep track of them. We also really love and utilize the knowledge base feature as a way to offer information to our customers in a simple, easy-to-use way. What aspects are problematic or could work better? It would be nice to have a direct contact to reach out to with questions, though the chat feature on their website has ...

Agency Owner & White Label User

PROS & CONS What are the best aspects of this product? The best aspects are the features. It is a very flexible platform for a knowledge base and supports ticketing system. We use it to add our courses as well to teach our Saas users how to use the platform. What aspects are problematic or could work better? We wish the website builder had a front end preview system or came with built in templates. What features/services would you like to see in future versions of this product? We ...