ListenFirst Reviews in January 2025: User Ratings, Pros & Cons

"ListenFirst has listened to my feedback"

What do you like best about ListenFirst? Being able to bulk tag posts so I can measure campaigns easily against benchmarks! This is something I asked ListenFirst to improve and they did! What do you dislike about ListenFirst? The ONLY thing is that it doesn't have TikTok impressions and the Word Cloud only includes Twitter topics. Other than that, things are going great! What problems is ListenFirst solving and how is that benefiting you? Easy for me to pull results, analytics, and improve ...

"Excellent experience working with ListenFirst"

What do you like best about ListenFirst? ListenFirst is always super responsive and communicative in working with our social reporting requests. The reports are detailed and their capabilities are extensive! What do you dislike about ListenFirst? I haven't experienced anything that I've disliked. What problems is ListenFirst solving and how is that benefiting you? ListenFirst has been excellent in helping us decern what content is working with our audiences and what is not, helping us pivot ...

"ListenFirst is very user friendly"

What do you like best about ListenFirst? What is most helpful are the easy to read menus and the helpful parts are the ability to log in quickly. What do you dislike about ListenFirst? The time it takes for the page to load completely What problems is ListenFirst solving and how is that benefiting you? It's helping me take care of multiple tasks at once.

"I use Listen First as a Sr. Social Media Manager for an entertainment company"

What do you like best about ListenFirst? Very user-friendly. Meeting with our reps each month is extremely helpful. They're great at updating us on new features and answering any questions that might pop up. What do you dislike about ListenFirst? I would like to be trained to pull some of the social reports on my own so I don't depend on our reps as much. We actually have plans to go over this in the coming weeks. What problems is ListenFirst solving and how is that benefiting ...

"ListenFirst Has Elevated Our Offerings & Partnerships"

What do you like best about ListenFirst? ListenFirst has been a game-changer for us. It's very comprehensive and versatile. Through the platform, we've been able to uncover valuable brand lift for our partners, scout for prospects, monitor our competitors and monitor our own organic and branded campaign performance. What do you dislike about ListenFirst? It can be a little overwhelming at first to understand all of the features and where to go for what. What problems is ListenFirst solving ...

"Darius Charles -CBS Social Media Senior Analyst - Review"

What do you like best about ListenFirst? Client support is helpful in troubleshooting any questions or issues we may have. The platform is easy to navigate and has a lot of useful social data accompanied by strong visuals. What do you dislike about ListenFirst? Sentiment analysis feature is a bit limited compared to other social analytics tools that we use. What problems is ListenFirst solving and how is that benefiting you? We use content analysis and the time window comparison most ...

"Great experience with Listen Fist, and it’s very easy to use as well!"

What do you like best about ListenFirst? My favorite thing about Listen Frist is how easy it is to use, I also like that the application features different ways to access valuable data! What do you dislike about ListenFirst? I don't have any dislikes about the app, it used to work a little slow but now it's so easy to access data quickly! Recommendations to others considering ListenFirst: Listen First is a great platform to use. If you are lost with anything, there are always helpful calls ...

"I'd recommend ListenFirst 11 times out of 10"

What do you like best about ListenFirst? A unique KPI is response rate vs. engagement rate. I like knowing that we can have an idea of how our content is engaging with our audiences and competitors on an even platform. What do you dislike about ListenFirst? Though it has improved, it is still a bit on the slower end to load data and other fields. The UI has also improved but is not as friendly as competitors such as Sprout Social. Recommendations to others considering ListenFirst: If you're ...

"ListenFirst has taken our analysis to the next level"

What do you like best about ListenFirst? ListenFirst's content tabs and filters help my team see the most comprehensive view of our social performance. What do you dislike about ListenFirst? ListenFirst's platform is very detailed, though often difficult to learn. The platform could be slightly more user intuitive. What problems is ListenFirst solving and how is that benefiting you? ListenFirst helps my Social Listening team get another layer of insights through engagement tracking. Our ...

"One Stop Social Measurement Tool"

What do you like best about ListenFirst? The customer service from ListenFirst is outstanding. Our reps understand our content and objectives. I always receive timely replies to queries and issues and they provide constant updates about reports, changes and improvements. What do you dislike about ListenFirst? The only hole I see is a stronger Affinity tool. We are often pitching sponsorship ideas and the need to understand the overlap of social audiences for any show, brand or influencer is ...