Engage, monitor, and promote your customers effortlessly.
Add to compare
Listen360 offers custom pricing plan
Log in Required to View Reviews
Filter results
Sort by :
Showing 21-30 out of 40
AU
Anonymous User
09/18/19
"The power of retention!"
What do you like best about Listen360? My favorite thing about listen360 is the opportunity to capture customer feedback based on segments, programs, and facility to facility opportunities. Listen360 provides us the opportunity to connect communicate and track conversations with our members and program participants without having to go back and jump from email to email to find if I've had conversations not had conversations or the conversation is complete. What do you dislike about ...
Read more
AU
Anonymous User
09/18/19
"Customer feedback"
What do you like best about Listen360? As a small business owner it is critical you get feedback from customers, both good and bad. This is our life blood. If you do not have a process in place to receive the feedback how do you really know what the customer is thinking. This i where Listen 360 has been an valuable tool for my business. Customers do not always want to ind a website to go to or worse have to write a lengthy review. Listen 360 has made this part easy for me, they homeowner ...
Read more
NN
Natalie N
09/18/19
"Best continuous feedback tool"
What do you like best about Listen360? Easily implemented, staff were great. Department managers like the ability to immediately address and solve issues. What do you dislike about Listen360? We really like everything about it. The reports are robust and the only downside is time to really dig into them and the data! What problems is Listen360 solving and how is that benefiting you? Perceptions vs reality of customers, what they “think” vs “what is” and Retaining members because of it.
AU
Anonymous User
09/18/19
"Knowledgeable & Friendly"
What do you like best about Listen360? It gives us an opportunity to really see what people are saying about us What do you dislike about Listen360? Its not Listen360 per say. Just the fact we are unable to change the review once its rectified What problems is Listen360 solving and how is that benefiting you? Our opportunity to change & tweak any negative feedback from the cleints
LN
Lawrence N
09/12/19
"REAL-TIME FEEDBACK TO STRENGTHEN YOUR CUSTOMER SERVICE"
What do you like best about Listen360? I LIKE THE LAYOUT, IT IDENTIFIES WHAT AMOUTN THE CLIENT HAS SPENT. IF OUR LIKEABILITY HAS DECREASED AND ALLOWS FOR COMMENTS What do you dislike about Listen360? WHEN SOMEONE RATES BELOW AVERAGE, THEY AREN'T FORCED TO LEAVE A COMMENT. THERE ARE TIMES IN WHICH SOMEONE MAY HAVE COME IN FOR A SMALL PART AND IN RETURN RATES 2/10 BUT NO FEEDBACK. I E-MAIL AND EVEN CALL, JUST SO I KNOW WHAT WE COULD HAVE DONE BETTER AND YOU HEAR NOTHING. Recommendations to ...
Read more
AU
Anonymous User
09/11/19
"Very impressed"
What do you like best about Listen360? We’ve been using Listen360 for 5 years now and there are numerous good things. SMS reminder for negative reviews, business loss possibilities vs gain opportunities. What do you dislike about Listen360? I don’t see any downsides to listen 360. It’s helped us always. What problems is Listen360 solving and how is that benefiting you? Improving customer service and immaculate service delivery.
AU
Anonymous User
09/11/19
"Valuable Customer Feedback"
What do you like best about Listen360? Listen360 is very helpful in finding out what our member's thoughts and feedback are. It gives them a platform to voice their thoughts in a different way than stopping by the desk to talk to someone. It also gives us the opportunity to address concerns on a one-on-one basis and help the members to really feel heard. What do you dislike about Listen360? i wish it would send a handful of positive comments to the users, in addition to the task pad. I ...
Read more
KB
Keith B
09/11/19
"Listen Review"
What do you like best about Listen360? I like that I have no input and the clients can give us an honest reiveiw! What do you dislike about Listen360? Not much. I like the service and would tell anyone to use it as I do. Have a difficult time coming up with 40 characters but if you want I can keep typing. What problems is Listen360 solving and how is that benefiting you? Last year we had 60reviews and 58 wee 10/10 to show our clients how really good we are with their pets!
AU
Anonymous User
09/11/19
"Great information"
What do you like best about Listen360? I like that the site is very easy to follow and gives us the chance to follow up with customers for satisfaction. What do you dislike about Listen360? I would like that all of the surveys came back at the same time. Having them trickle in slows me down. What problems is Listen360 solving and how is that benefiting you? Customer satisfaction
AU
Anonymous User
09/11/19
"Excellent product"
What do you like best about Listen360? I like the versatility of the product and the ability to reach customers. What do you dislike about Listen360? I don't like the feedback something from customers, but that is the only we know and that is not a Listen360 issue! What problems is Listen360 solving and how is that benefiting you? I have found where can improve as a company and what pains our client to improve and get stronger.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.