Listen360 Reviews in February 2025: User Ratings, Pros & Cons

"Knowledgeable & Friendly"

What do you like best about Listen360? It gives us an opportunity to really see what people are saying about us What do you dislike about Listen360? Its not Listen360 per say. Just the fact we are unable to change the review once its rectified What problems is Listen360 solving and how is that benefiting you? Our opportunity to change & tweak any negative feedback from the cleints

"Customer feedback"

What do you like best about Listen360? As a small business owner it is critical you get feedback from customers, both good and bad. This is our life blood. If you do not have a process in place to receive the feedback how do you really know what the customer is thinking. This i where Listen 360 has been an valuable tool for my business. Customers do not always want to ind a website to go to or worse have to write a lengthy review. Listen 360 has made this part easy for me, they homeowner ...

"Best continuous feedback tool"

What do you like best about Listen360? Easily implemented, staff were great. Department managers like the ability to immediately address and solve issues. What do you dislike about Listen360? We really like everything about it. The reports are robust and the only downside is time to really dig into them and the data! What problems is Listen360 solving and how is that benefiting you? Perceptions vs reality of customers, what they “think” vs “what is” and Retaining members because of it.

"Engage your customers and get valuable feedback in the moment"

What do you like best about Listen360? Its automatic, its in the moment, and easy to use. What do you dislike about Listen360? Nothing, it is all good. No negative aspects in my opinion What problems is Listen360 solving and how is that benefiting you? Getting customers who left without saying anything to open up about issues they had at the time. This has happened three times where we did not even know we had a problem. Also great for monitoring trends/types of issues.

"REAL-TIME FEEDBACK TO STRENGTHEN YOUR CUSTOMER SERVICE"

What do you like best about Listen360? I LIKE THE LAYOUT, IT IDENTIFIES WHAT AMOUTN THE CLIENT HAS SPENT. IF OUR LIKEABILITY HAS DECREASED AND ALLOWS FOR COMMENTS What do you dislike about Listen360? WHEN SOMEONE RATES BELOW AVERAGE, THEY AREN'T FORCED TO LEAVE A COMMENT. THERE ARE TIMES IN WHICH SOMEONE MAY HAVE COME IN FOR A SMALL PART AND IN RETURN RATES 2/10 BUT NO FEEDBACK. I E-MAIL AND EVEN CALL, JUST SO I KNOW WHAT WE COULD HAVE DONE BETTER AND YOU HEAR NOTHING. Recommendations to ...

"Listen Review"

What do you like best about Listen360? I like that I have no input and the clients can give us an honest reiveiw! What do you dislike about Listen360? Not much. I like the service and would tell anyone to use it as I do. Have a difficult time coming up with 40 characters but if you want I can keep typing. What problems is Listen360 solving and how is that benefiting you? Last year we had 60reviews and 58 wee 10/10 to show our clients how really good we are with their pets!

"Valuable Customer Feedback"

What do you like best about Listen360? Listen360 is very helpful in finding out what our member's thoughts and feedback are. It gives them a platform to voice their thoughts in a different way than stopping by the desk to talk to someone. It also gives us the opportunity to address concerns on a one-on-one basis and help the members to really feel heard. What do you dislike about Listen360? i wish it would send a handful of positive comments to the users, in addition to the task pad. I ...

"Very impressed"

What do you like best about Listen360? We’ve been using Listen360 for 5 years now and there are numerous good things. SMS reminder for negative reviews, business loss possibilities vs gain opportunities. What do you dislike about Listen360? I don’t see any downsides to listen 360. It’s helped us always. What problems is Listen360 solving and how is that benefiting you? Improving customer service and immaculate service delivery.

"Excellent product"

What do you like best about Listen360? I like the versatility of the product and the ability to reach customers. What do you dislike about Listen360? I don't like the feedback something from customers, but that is the only we know and that is not a Listen360 issue! What problems is Listen360 solving and how is that benefiting you? I have found where can improve as a company and what pains our client to improve and get stronger.

"Extremely Valuable Tool"

What do you like best about Listen360? The automated review process has been a revelation for our company. We formerly used paper cards that had extremely limited responses and generally very limited comments. Now we are able to get better feedback and set actionable goals. Being able to do this in real-time is a huge advantage over our old cards which took a long time to make it back to us. What do you dislike about Listen360? For our industry, the wording of the questions can cause some ...