Listen360 Reviews in February 2025: User Ratings, Pros & Cons

"Good platform for collecting reviews"

What do you like best about Listen360? It provides great feedback from your clients while prompting them to go and review you publicly, but you at least get opportunity to touch base with them maybe before they go to a public platform. I also like that it's automatic What do you dislike about Listen360? Not a big fan of the friction from the fact that i just wrote a review and now I'm being prompted to write my review over again. I've heard from several clients that they reviewed us online, ...

"great simple to use tool with valuable insight"

What do you like best about Listen360? emailed results, easy to read format of the information What do you dislike about Listen360? nothing, everything that I do with it I really like What problems is Listen360 solving and how is that benefiting you? the benefit is knowing what our customers really think about us and our services

"Great for improving client relations"

What do you like best about Listen360? I like being able to receive messages to my phone when I need to address customer issues. What do you dislike about Listen360? I don't like that customers have the ability to give low ratings without explaining why they gave a low rating. Recommendations to others considering Listen360: I would say this program has helped our company to retain customers and improve our services. What problems is Listen360 solving and how is that benefiting you? I am ...

"Listen 360 Helps Get the Word Out About Your Business!"

What do you like best about Listen360? One thing that I really appreciate about Listen360 is the user interface is easy to use and simple to navigate. I never had any issues locating what I was looking for and I was very happy to have all the information I wanted right at my fingertips! What do you dislike about Listen360? I didn't have too many issues with Listen360. Whenever I had a question and needed support, their team was available to assist me. Recommendations to others considering ...

"Good snapshot"

What do you like best about Listen360? It's easy to see how employees are performing in the field on an ongoing basis. What do you dislike about Listen360? Sometimes people don't equate the quality of service with whether or not they will refer and on that basis will sometimes give a lower score than is warranted. What problems is Listen360 solving and how is that benefiting you? I can share successes with the team to motivate them and can share less favorable responses as coaching ...

"Easy to use"

What do you like best about Listen360? I like getting emails when a new survey comes in. What do you dislike about Listen360? Reports are a little hard to pull and understand What problems is Listen360 solving and how is that benefiting you? Our Customer service issues.

"Speedy and Efficient "

What do you like best about Listen360? I like the speed and efficiency by which I get feedback on the services I provide. What do you dislike about Listen360? For some reason I get duplicate notifications for each item. Recommendations to others considering Listen360: N/A What problems is Listen360 solving and how is that benefiting you? I am finding the items that are most important to my clients and making sure I am consistently providing good service.

"Helps my new business."

What do you like best about Listen360? Very good feedback to help me gain credibility for my new business. What do you dislike about Listen360? Wish more customers would provide verbal feedback versus rating only. What problems is Listen360 solving and how is that benefiting you? Ensuring our customer satisfaction is solid.

"Listen 360 review"

What do you like best about Listen360? I really have enjoyed the platform. Our users have had very little confusion or complaints navigating. To say anything less would be nitpicking and the value we've received for our locations has been tremendous. I can't say enough about the incredible support team, which has been amazing. They've been quick to respond, helpful and we've never had a loose end that wasn't wrapped up, solved or responded to in a satisfying manner.I like the fact that we ...

"The power of retention!"

What do you like best about Listen360? My favorite thing about listen360 is the opportunity to capture customer feedback based on segments, programs, and facility to facility opportunities. Listen360 provides us the opportunity to connect communicate and track conversations with our members and program participants without having to go back and jump from email to email to find if I've had conversations not had conversations or the conversation is complete. What do you dislike about ...