Listen360 Reviews in February 2025: User Ratings, Pros & Cons

"Good"

What do you like best about Listen360? Ease of integration, great for feedback from clients, employees. What do you dislike about Listen360? Ease of use, onboarding is cumbersome and could be improved. Lack of customer support. What problems is Listen360 solving and how is that benefiting you? Address negative feedback

"Waste do not use this portal"

What do you like best about Listen360? If the customers leave feedback, it's useful otherwise not sure why the customers gave the rating What do you dislike about Listen360? It's very premature software.... they do not even check if the client/customer submitted the survey What problems is Listen360 solving and how is that benefiting you? nothing

"Better programs exist"

What do you like best about Listen360? Listen360 was helpful in the fact that it would send us emails about member experiences and have them rank us. It also had members write comments so we knew what we were doing well and what we needed to improve. What do you dislike about Listen360? Listen360 didn't allow me to do anything else with it, that I was aware of anyway besides the sending of emails to members about their experience every so often. The new program we have now to replace ...

"Fast feedback"

What do you like best about Listen360? You receive the feedback fast and clear. What do you dislike about Listen360? Nothing. All feedback received comes in in waves do you know when to respond fast and efficiently What problems is Listen360 solving and how is that benefiting you? We teach our to those not happy and it’s ready to contest them to resolve issues

"General Manager"

What do you like best about Listen360? Emails are sent directly to our employees and clients. We get notified quickly and can respond accordingly, allowing us to do better Quality care and become the Employer of choice. What do you dislike about Listen360? There isn't anything I dislike about this service at this time. If I had to pick something, it would be a better understanding of when the surveys go out What problems is Listen360 solving and how is that benefiting you? We can reach out ...

"The visibility it gives"

What do you like best about Listen360? The visibility it gives consumers who view our website looking for additional information, most importantly they can see the reviews we get from prior customers and what those customers think/feel about our business after we have served them. What do you dislike about Listen360? Nothing comes to mind. Nothing is missing from this product, in my opinion. Everything works properly. I cannot think of anything to make it better. I cant think of any ...

"Great place to keep all your reviews to share the link or provide a pdf for customers and clients."

What do you like best about Listen360? I like not having reviews in various websites all over the internet; it's one location to share. What do you dislike about Listen360? It would work great if Listen360 could advertise you across the internet and not only if searched by someone looking for my name. What problems is Listen360 solving and how is that benefiting you? I am not solving a problem. The benefit is the sharing piece.

"Listen360 is awesome!"

What do you like best about Listen360? It gives us the chance to hear information that we most likely would not have heard otherwise and proactively reach out to clients to fix this. I love that we have the chance for clients to try us out again after we've reached out, instead of having them never return. What do you dislike about Listen360? The ability for it to integrate with certain CRM softwares. What problems is Listen360 solving and how is that benefiting you? We are solving a huge ...

"It has been helping us to transform the way we provide our service"

What do you like best about Listen360? Its interface turns out to be quite simple and easy to use, the fact that it gives me the option of adding new electronic communication channels with my clients is perfect for me to build branding and my company and to improve customer service to the client in a much more complete and efficient way, the fact that it allows me to generate surveys in a fairly quick and easy way for my clients to complete them based on the information provided is ...

"Great way to track employee and customer satisfaction."

What do you like best about Listen360? I like that we can get feedback from customers and employees at the same time. I love to see how we are doing from a percentage factor of satisfaction over the past three months and year. What do you dislike about Listen360? I am never sure when the surveys will be sent. Recommendations to others considering Listen360: This has been a big help for us to be able to track satisfaction and to be able to pass along the wonderful comments to our employees ...