9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 71-80 out of 1417
JF
Jonathan Friedman
02/04/24
DANGER SIGNS
DANGER SIGNS. The worst customer response Ive come across in all my 30 years. By email Lightspeed promise a 6 day response to new sales enquiries. That's beyond pathetic. Its dangerous. If thats how they treat new customers...imagine what it would be like to be and old customer. I wont be a customer, ever. Ive never seen anything like that before. Below is their email. This was sent to me on Monday 5 Feb...to give them the bemefit of the doubt, perhaps they mean 48 hours (ie 2 days) and its ...
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JF
Jonathan Friedman
02/04/24
DANGER SIGNS
DANGER SIGNS. The worst customer response Ive come across in all my 30 years. By email Lightspeed promise a 6 day response to new sales enquiries. That's beyond pathetic. Its dangerous. If thats how they treat new customers...imagine what it would be like to be and old customer. I wont be a customer, ever. Ive never seen anything like that before. Below is their email. This was sent to me on Monday 5 Feb...to give them the bemefit of the doubt, perhaps they mean 48 hours (ie 2 days) and its ...
Read more
AS
Alessandro Serenellini
02/01/24
fantastic customer service
fantastic customer service. always available, kind, polite and interested. But VERY POOR physical service! I bought an iPad, a printer and a POS for cards in November and still only the iPad works and we are in February! I have spent more than 1000 euros and in recent months they have not been able to come here in person or solve my problems and my business is suffering a lot negatively. I feel sorry for the telephone and online operators who have to work with a shamefully negligent and ...
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JE
Joyce Erens
02/01/24
helpfull accountmanager
Date of experience: February 02, 2024
HB
Helena Brohm
01/31/24
The chat help with Paulo was amazing.
The chat help with Paulo was amazing. However the phone is pure rubbish. Extra long waits, no service in French and employees are not helpful or hang up the phone.
AH
Audrey Hoffman
01/31/24
Very professional
Very professional, courteous and helpful. He answered all my questions and concerns.
ID
Ian Deans
01/30/24
Light at the end of the tunnel
We took over a golf course in mid October 2023 and basically had to start over from the ground up while still open for business. We ran into plenty of surprises and obstacles in the first few months and the needs of our business were shifting constantly. The Lightspeed team was exceedingly patient and was a tremendous help with getting us on track. Despite having to push back our 'go live' date several times, they provided us with constant support and guided us through the chaos of our ...
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PD
Pedro De La Garza
01/30/24
Excellent
Excellent, there are a lot of times that the person that helps doesnt even understand the issue and makes me do a lot of things that doesn't even work but this time was really quick
KD
Kasper Dam
01/29/24
Excellent partner team amplifies our growth
We had been looking to adopt a POS solution to distribute to our clients, but found the market completely cluttered with solutions. Finn Weir, Sheeba Lamba, Joel Kallmayer and Jock Melville. High-fives and shoutouts for unparalleled support and attention to our business. ❤️ Some of the best support i've received from our long list of partners. Can't wait to see what the future brings for this partnership.
A
Ashtok
01/29/24
Very helpful and understand what I need…
Very helpful and understand what I need to do. Thanks
