9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 61-70 out of 1417
J
Joel
02/29/24
Transaction Fee Penalty
Great software technically - if you decide against using their expensive payment service though, this software product is not for you. After several months of using the software, suddenly a payment service fee popped up on the monthly bill, which Lightspeed wants you to pay for not using their payment solutions. Although we were not informed about this during our contract negotiations and therefore our contracts include no such fee, Lightspeed will shut down your back office regularly on ...
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JH
Joseph Hodgetts
02/25/24
I have been with LightSpeed for nearly a year
I have been with LightSpeed for nearly 1 year with 100% satisfaction and then I lost my internet connection one weekend. I phoned them first thing Monday morning and was told to purchase a EE dongle from Argos for £65 with 60gb of data on it until they could restore my service. I was told to email my receipt and they would credit my account for the cost of the dongle. I have never known this kind of service in my 74 years they went above & beyond to make sure I was able to excess the ...
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BC
Brian Chick
02/21/24
We bought a business that used…
We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, ...
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BC
Brian Chick
02/21/24
We bought a business that used…
We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, ...
Read more
J
Jodi
02/20/24
Lightspeed Extorting Customers to Buy Added Services
I believe LIGHTSPEED is illegally extorting its customers. We are a retail business. Since we opened in 2017, we have been using Lightspeed POS and Cayan credit card processing. This year (and my understanding from other complaints over the last year on a reddit thread) Lightspeed is FORCING customers to sign up for their payment processing service, and if we refuse, we are being penalized with LARGE monthly fees.
J
Jodi
02/20/24
Lightspeed Extorting Customers to Buy Added Services
I believe LIGHTSPEED is illegally extorting its customers. We are a retail business. Since we opened in 2017, we have been using Lightspeed POS and Cayan credit card processing. This year (and my understanding from other complaints over the last year on a reddit thread) Lightspeed is FORCING customers to sign up for their payment processing service, and if we refuse, we are being penalized with LARGE monthly fees.
WW
Walnut Wine and Whiskey
02/13/24
Lightspeed Sales Rep really came through for us
Our Sales Rep, Latasha, really came through for us when we received a bluetooth credit card reader that simply would not pair with our iPad. Also, the dock that came with it broke the first time we undocked the reader after charging it. Called regular Customer Support and they told us they could not warranty a 'damaged' item. I tried telling them that we just receive it and both issues were not our doing. Thankfully, they put me in contact with our Sales Rep, Latasha, who graciously ...
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GM
George Mattingly
02/12/24
Five months after selling my business…
Five months after selling my business I'm still getting account related mail from Lightspeed. These folks cannot find the part of their anatomy that they sit on with two hands AND a flashlight!
GM
George Mattingly
02/12/24
Five months after selling my business…
Five months after selling my business I'm still getting account related mail from Lightspeed. These folks cannot find the part of their anatomy that they sit on with two hands AND a flashlight!
A
Alisha
02/07/24
She was very helpful and was able to…
She was very helpful and was able to fix the problem timely
