LightSpeed Restaurant Reviews in January 2025: User Ratings, Pros & Cons

Lightspeed is probably the best platform

Lightspeed is probably the best omnichannel platform. It is a one-stop shop for retailers and restaurateurs. Easy to use point of sale system and payments processing through their terminals is easy and convenient. Inventory management capabilities is unmatched.

Non-existent customer service and support.

I have been a Lightspeed customer for over a decade. Two months ago my monthly bill doubled and I was charged two weeks earlier than usual. Two months later after several phone calls and emails I am yet to get a response as to why. This is the worst customer service I've ever experienced.

GREED GREED GREED LightSpeed is a…

GREED GREED GREED LightSpeed is a lesson to any company that over stretches its self to buy all the competition and then finds it beholden to its shareholders to increase share price and pay dividends. I have been a Happy customer since 2013 VendHQ now LightSpeed my cost per year in the first 10 years was €900 the last year was €1,200 and not they are looking at charging my renewal at €2764 plus some made up free of €350 per month for not taking their over prices credit card machine. This ...

Bait & Switch

When I first signed up, I chose Lightspeed because the sales team told me I could keep Moneris as my payment processor. The competitors required you to use them to process payments. Midway through 2023, Lightspeed announced that to continue using their POS, you had to use them as your payment processor. In return, the monthly software fee would be reduced by almost half. They compared my existing rates and told me they could match them. A year later, they increased the monthly cost by 40% ...

Unethical data harvesters.

They're going to sell you the software from anywhere from 1,000 to $3,000 sell you the hardware and then they're going to go through the application process. This is when they start data harvesting. They're going to ask you for one thing after another and they're going to keep going until you start fussing and then they'll approve you. They charged too much for everything there are plenty of credit card processing companies that are going to take less than 2%. don't even think about trying ...

Very understanding

Very understanding, clear response and very helpful!

Erica made all of the difference!

Erica P., our new account manager is amazing. She really solved any issues we had with speed! We recommend Lightspeed services especially if you have a great account manager. That makes all of the difference in the world. Without Erica, we may have terminated our services with Lightspeed. Please have all managers mirror her and you will never have any complaints from anyone. She is the blueprint for exceptional customer service, likability and skill set. Please promote and retain at all ...

Erica-my EXCEPTIONAL Acct Mgt

Erica, my account manager. For 2 years I've tried to get answers on my account and how to utilize the tools for my business. My first acct manager was Exceptional, then my 2nd one was a GHOST never returned calls or emails, for months I tried to get thru to someone and no one answered. Then I had Chris who was wonderful and responsive, and now I have Erica. She listened to my questions ( I was planning to leave Lightspeed and go to Shopify) and provided me real answers to my questons. She ...

Used to be great, now horrible

I have been with Lightspeed Restaurant (L-Series) for almost 7 years and I used to love them. Over the course of the past 6 months, they have gone completely downhill and as a result I do not recommend anyone signing up with them. Things all started going bad towards the middle/end of 2023 when we got a call from our account rep saying that if we didn't transition to their payments, that we would be charged an additional amount per month for the software. They were vague about the ...

2 year customer searching for another POS

We have had this POS system for 2 years. Pros: They have a lot of reports. Their credit card fees are minimal. Cons: Customer service is non-existent. Usually, when I call, I am on the phone on hold for at least an hr. This time (I am currently on hold) I have been on hold for over 5 hours! I let it go that long just to see how long it would take for them to answer. They do offer the chat option, but some things don't convey well in chat. Once they get you paying for their service their ...