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9.1

Spot Score

LightSpeed Restaurant - POS Software

LightSpeed Restaurant Reviews in April 2025: User Ratings, Pros & Cons

Revive your restaurant with contactless technology.

4.2

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LightSpeed Restaurant Reviews & Ratings

4.2

Very Good

Based on 826 ratings & 1417 reviews

Rating Distribution

Excellent

(1022)

Very Good

(88)

Good

(10)

Poor

(30)

Terible

(267)

Expert's Review

Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more

LightSpeed Restaurant pros and cons

  • Easy to use with an intuitive interface, offering insights and helpful information.

  • Customer service is responsive and helpful when assistance is provided.

  • Poor customer service, long wait times, and lack of support in resolving issues promptly.

  • Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.

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Showing 181-190 out of 1417

AH

Aster Herlina Prajogo

12/18/23

5 out of 5

Marvin have done a good job

Marvin have answer my emails in a reasonable time and have solved all my problems. I really appreciate it.

M

MATTHEW

12/18/23

5 out of 5

Lightspeed Digital Marketing Services (DMS) are fantastic!

Our experience with the Lightspeed Digital Marketing Services team and platform has been spectacular from day 1. Justin Kuzmicki, Andrei Sergo and Mercedes Di Lena have all been phenomenal to work with directly in reaching our goals with our website enhancements, digital marketing campaigns and strategies, and have driven tangible and measurable results to the bottom line in the last 8 months working with them. They are a team of true professionals and are amazing to work with!

CC

Cahlee Cook

12/18/23

5 out of 5

Amazing Assistance

I use Vend/Lightspeed as an admin alongside Xero. Whenever I have had issues (it is not communicating to Xero correctly etc) they have always persisted in making sure the issue is fixed which is much appreciated. A very helpful and friendly support team!

TW

Terry White

12/18/23

5 out of 5

Sammy was able to direct me to the…

Sammy was able to direct me to the correct way of retrieving a gift card in circulation

MG

Mexiland Geneva

12/17/23

5 out of 5

Bon service

Date of experience: December 18, 2023

TG

Tena Goodman

12/17/23

5 out of 5

My experience so far

My experience so far, was made amazing by this wonderful employee named Jordan! He made me feel so at ease and understood my age and tech problems would be an issue! He has gone above and beyond to make my experience an easy one!! I trust him and Lightspeed to help with all my needs. Thank you

YV

Youri Vandenberghe

12/17/23

5 out of 5

Katrien Segers guided us sublimely

Katrien Segers guided us sublimely. She first listened carefully to our needs at Les Cabanes d'Ostende. And then she suggested something that drastically improved the operation of our Honesty Shop. Thank you very much, Katrien

C

Consumer

12/17/23

5 out of 5

HOW DO I START (JASON MOK)

How do I start, I don’t usually write reviews. I had arrived late to the meeting due to dropping my car for a service. Jason was still in the meeting, waiting, which was very gentleman of him. When it came towards the setting up, he made everything look very easy. Previously I was with Epos and I had spoken to numerous technicians which made everything so difficult. Jason made it look like a kid could set this up, that’s how good he was. He even worked through his lunch time to complete ...

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EM

Edisa Morina

12/15/23

5 out of 5

This agent was the only one to solve my…

This agent was the only one to solve my problem after trying 2 others who disconnected with me nickson t was the ine to help me Thanks

PS

Pat Shaw

12/14/23

5 out of 5

Marvin's The Man

Marvin was very helpful to explain the new domain migration and made is simple to understand. Thank you very much.