9.1
Spot Score
Revive your restaurant with contactless technology.
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Starts from $69/Month
Lightspeed POS has garnered mixed reviews over the past year, with both positive and negative experiences shared by customers. Despite some issues reported, the product does showcase notable strengths. Users have praised Lightspeed for its intuitive interface, comprehensive reports, and ease of use. The program offers a range of features like barcode scanning, ...Read more
Easy to use with an intuitive interface, offering insights and helpful information.
Customer service is responsive and helpful when assistance is provided.
Poor customer service, long wait times, and lack of support in resolving issues promptly.
Significant issues with billing accuracy, unexpected price increases, and challenging communication with account managers.
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Showing 111-120 out of 1417
PS
Pixie Store
01/18/24
Helpful and pleasant contact moment.
Helpful contact moment. Pleasant conversation and clear directions. Real interest in the company and the questions being asked. After the call, all the hardware worked as a charm.
C
CJ
01/18/24
I always get the same person in each…
I always get the same person in each call Froukje. She really want to fix the problem and stayed focus and to find a solution
A
A.Dodds
01/17/24
Fantastic support from Sophia!
We are a retailer new to using Lightspeed, and I was assisted by Sophia R. She was incredibly helpful and patient, I would say the best customer support I have received in all my time working in retail!
C
Corey
01/17/24
Matthew's demo and Mac's help in…
Matthew's demo and Mac's help in setting up our course in Lightspeed is fantastic. Well spoken, knowledgeable to all questions and efficient. Excited to implement the system in the new season.
A
A.Dodds
01/17/24
Fantastic support from Sophia!
We are a retailer new to using Lightspeed, and I was assisted by Sophia R. She was incredibly helpful and patient, I would say the best customer support I have received in all my time working in retail!
C
Corey
01/17/24
Matthew's demo and Mac's help in…
Matthew's demo and Mac's help in setting up our course in Lightspeed is fantastic. Well spoken, knowledgeable to all questions and efficient. Excited to implement the system in the new season.
FB
Fabien Boussaoud
01/13/24
Really helpful when needed
Date of experience: January 13, 2024
C
Christa
01/12/24
it went quickly
Date of experience: January 13, 2024
C
customer
01/11/24
Best restaurant section staff, not sure of X seriesr
I get good support for lightspeed restaurant, system is easy to use, staff are very kind (Jien was the name) For X retail, even for simple report of inventory, you will get charged on top of high monthly fee. I did not get explained when sign the contract, but i though this is of course included for retail pos. in the end all my bad and have to wait for 1 year to cancel. For restaurant, still happy
J
Julie
01/11/24
Brit was fantastic helped us through…
Brit was fantastic helped us through the process of setting up. Very friendly and patient.
