LightSpeed Restaurant Reviews in January 2025: User Ratings, Pros & Cons

Horrible experience with this company/rep

Horrible experience with this company. I have such hard time getting my rep to answer my questions. For a simple monthly fee charge, It took me more than 4 months to get it straight. You have no place to find your invoices and he doesn't let you know where to get the invoice after emails by emails. After chasing and chasing after him, he finally reveal they charge you monthly fee into three different bills and name it three different items for a monthly charge. They don't honest the ...

Mike actually helped me

Mike actually helped me. he stayed on the line, kept checking back in, and completed the task to help me. everyone spoken to prior either hung up or did not know how or what to do to help. Thank you mike for taking the stress off the day before holidays.

Lightspeed is no longer the company it used to be.

I have been with Lightspeed since they bought out Shopkeep. How disappointing this company has become. The customer service is non-existent now. Just a chat box where you chat with some who takes forever to respond because they're most likely chatting with 5 other customers at the same time. And after all that time, they can't even resolve the issue. They just raised their prices by 30%. Come the new year, we will be looking for another POS platform. This company is no longer worth the ...

Extortionary practices with merchant…

Extortionary practices with merchant accounts. AVOID!

Terrible customer service

Terrible customer service, don't care about there customers at all. Massively oversell and under deliver on the basics. Avoid at all costs.

Not Trustworthy!

Lightspeed has recently changed their point of sales system and they have not released payments to our small business for 3 weeks. They are not returning emails or phone calls. It is beyond frustrating. We will be switching providers because Lightspeed can not be trusted.

Avoid like the plague

Avoid like the plague. Our annual charge increased by 224% ($920 -> $2988) with no forewarning. After banging my head against their customer service wall for days, I finally got a meeting with the account manager, Rees Hempstead. However, he didn't show up for the first couple online meetings - no cancellation or rescheduling, just didn't show up. I finally got to speak with him and they agreed to downgrade our plan and refund the difference. That was over 2 months ago. Since then I've ...

Customer Service is terrible

Customer Service is terrible, the on hold wait times are insane. I have no choice today but wait, so far its been over 2 hours on hold!! Lots of sales people, no customer support Edit: Now 4 hours..........still no answer, WTF!!!!!

I have a previous review with the…

I have a previous review with the PLETHORA of mistakes Lightspeed has made since we acquired a business that uses Lightspeed. 10 months into this nightmare, I receive an email from LS stating we have a customer disputing a charge. I look for the charge and it's not there. I reach out to LS and let them know I think they have the wrong person. They ask me if I own "ABC Company", to which I don't, but the lady that sold us OUR business 10 months ago, does. They have me listed as the owner of ...

Lightspeed is fantastic

Lightspeed is an incredibly easy program to use. The back office offers lots of insights and helpful information and their support team is great.