8.6
Spot Score
Streamline your online sales and inventory with ease.
Add to compare
Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
Log in Required to View Reviews
Filter results
Sort by :
Showing 71-80 out of 739
TC
The Cotswold Grooming Co
12/29/23
The structured support and one on one…
The structured support and one on one training sessions provided by Josephine were excellent. It's really helped me have a full understanding of the system and enabled me to get set up and started maximising all the features that will benefit my business. Josephine was very responsive carrying out tasks and answering queries quickly.
TJ
The Jewel Box. Inc
12/28/23
Time and patience of Anemone and taking…
Time and patience of Anemone and taking the time to find an answer!
JB
Jongseung BAE
12/28/23
Amine provided me a good overview and…
Amine provided me a good overview and explanation on how the set up should be done. thanks!
M
MK
12/28/23
Service
Excellent Customer Service and extremely Pro Active. Thank you Hajera for your quick support
JH
Jill Heppenheimer
12/28/23
William was proficient and responsive
William helped me fairly quickly. He was proficient and responsive.
SP
Sharita Patel
12/28/23
Victoria
Victoria, took the time to understand and help me!
A
Alice
12/28/23
Efficacité face à mes questions
Date of experience: December 29, 2023
QN
Quyen Nguyen
12/28/23
Good support from Sammy
Hi Sammy, thanks so much for your support from Fresh Nails & Beauty Supply QLD. You have done a good job.
N
NZDSS
12/28/23
Amazing customer service!
Amazing customer service! We put a message through their help text chat and were initially greeted by the AI which couldn't quite help provide an answer to our question, so when we asked to speak to a person it only took a couple of minutes and we were greeted with Joy who was very helpful and assisted us perfectly with answering our said question.
EJ
Ernest J. Elisher II
12/27/23
Lightspeed Chat Assistance
Anytime I ever need to chat to resolve a problem, the team is super quick to respond. When dealing with any tech issue, they thoroughly walk me through how to solve it and I am never left with any questions. Although it is via chat, I can always feel they truly care about helping me in any way.
