8.6
Spot Score
Streamline your online sales and inventory with ease.
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Starts from $69/Month when Billed Yearly
Lightspeed's customer service consistently receives high praise, particularly for their dedicated and responsive account managers like Erica and Chris. Their ability to quickly address issues and provide real solutions makes a significant impact on customer satisfaction. The intuitive interface and easy navigation of the system are also key strengths that users ...Read more
Exceptional customer service provided by account managers like Erica, Latasha, and Audrey, leading to high customer satisfaction and retention.
Quick response times and efficient resolution of issues by the customer service team, showcasing professionalism and reliability.
Lightspeed system's interface is intuitive and easy to navigate, enhancing user experience.
Dedicated and knowledgeable support specialists like Catherine provide personalized assistance and go above and beyond to help customers.
Inconsistent physical service delivery for hardware installations and repairs, leading to delays and business disruptions for some customers.
Long wait times for phone support, with limited language availability and occasional issues with the quality of service provided over the phone.
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Showing 31-40 out of 739
JP
Jeff Postage
01/21/24
Golf
Great and smart people working to help you make the best possible system for your company. Easy to talk to and very flexible with your schedule to schedule meetings.
KM
Kirsten Mucha
01/21/24
Arielle was great at helping me get set…
Arielle was great at helping me get set up :)
WR
Wild Rabbit Bistro / Steve
01/21/24
Amazing Customer Service from Catherine Desgroseillier
When working with larger businesses it is often difficult to experience true customer service as the term should indicate. The ultimate goal would be to have assistance from someone that is truly committed to finding solutions for the issues at hand; someone who treats you as a valued customer and expresses care and compassion; someone who takes the time and puts forth the effort to assure a clear understanding of what you are trying to achieve. Although this is the ultimate goal, it is way ...
Read more
KM
Kirsten Mucha
01/21/24
Arielle was great at helping me get set…
Arielle was great at helping me get set up :)
JP
Jeff Postage
01/21/24
Golf
Great and smart people working to help you make the best possible system for your company. Easy to talk to and very flexible with your schedule to schedule meetings.
WR
Wild Rabbit Bistro / Steve
01/21/24
Amazing Customer Service from Catherine Desgroseillier
When working with larger businesses it is often difficult to experience true customer service as the term should indicate. The ultimate goal would be to have assistance from someone that is truly committed to finding solutions for the issues at hand; someone who treats you as a valued customer and expresses care and compassion; someone who takes the time and puts forth the effort to assure a clear understanding of what you are trying to achieve. Although this is the ultimate goal, it is way ...
Read more
RD
Ron Doelman
01/18/24
De service!
Date of experience: January 19, 2024
JB
Jeff Brohman
01/18/24
K-Series location launch
Arielle was a massive help training my staff and myself on the ins and outs of k-series! Couldn’t have done it without her.
PS
Poornima Srinivas
01/18/24
Very responsive and give the…
Very responsive and give the information needed. Understands the needs and acts as per
PS
Pixie Store
01/18/24
Helpful and pleasant contact moment.
Helpful contact moment. Pleasant conversation and clear directions. Real interest in the company and the questions being asked. After the call, all the hardware worked as a charm.
